Megan Dorrity
Customer Advocate Specialist
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About
Dynamic Customer Care Advocate with expertise in health insurance at Elevance Health. Proven track record in issue resolution and strategic thinking, providing exceptional service to members. Adept at communication and problem-solving, ensuring seamless navigation of medical plans, while consistently exceeding service expectations and enhancing customer satisfaction.
Experience
Customer Care Advocate at Elevance Health (2024-09 – 2025-09)
- Advocating with white glove service for the members plans
- Advising and Walkthrough of customers medical plans
- Inbound calls
- Outbound calls
- Helping members with transpiration and setting up rides for members in the health industry
Customer Care Rep at MTM (2023-08 – 2024-08)
- Inbound calls
- Outbound calls
- Health insurance and helping out members
Customer Care Rep at Elevance Health (2022-11 – 2023-07)
- Help out members with their health insurance. Took Inbound and Outbound calls. Customer care rep.
Customer Service Agent at TTEC (2022-01 – 2022-01)
- Helping members with their problems
- Inbound calls
Consumer Service Agent at SITEL (2020-01 – 2020-06)
- Help consumers with problems
- Answer phone calls
- Inbound calls
Customer Service Agent at Sutherland Global Services (2018-10 – 2018-11)
- Banking Specialist
Customer Service Agent at Survey Sampling International (2018-08 – 2018-10)
- Outbound/Inbound calls asking and taking surveys for political campaigns
- Fielded customer service inquiries and calls from all over the country
- Filled in the forms for the surveys
Cashier/Sales Associate at Marshalls (2013-06 – 2018-08)
- Greeting Customers enter the store and throughout
- Handling Cash transactions
- Training new team members
Volunteer at Church of Jesus Christ of Latter-Day Saints (2000-01 – 2015-01)
- Created multimedia presentations for meetings
- Office work such as document processing
- Developed new processes for employees on their performance
- Door to Door
- Outbound Telephone Experience
- Lead Meetings and group of ladies
- Church children's leadership role
Education
– Euphoria Beauty Arts and Science (2019-01)
High School – Spring Valley High School (2008-01)
