Megan Powell

Customer service-oriented professional backed by leadership and retail experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

High Academic Honors

Recognition / Dean's List / Honor Roll.

Ultimate Medical

Academy – HIPAA Essentials for Healthcare Professionals Certificate. Customer service skills necessary to communicate effectively with patients and healthcare providers. Effective problem solver, able to assess situations and identify solutions. Strong time management skills with ability to establish priorities to meet timelines.

Engagement Specialist – WFH Agent Remote at Carenet Health/Centene (2025-07 – Present)

• Handle inbound and outbound telephone calls.
• Adhere to HIPAA law and Centene procedures and policies.
• Provide outstanding customer service to patients, providers and colleagues.
• Exhibit emotional intelligence, effective communication, active listening, empathy and patience
• Process patient information for the MedAdherence Program.
• Utilize VM Ware System, Interactive Desktop, CarePortal Software, Zoom and MS Applications.
• Verify the demographics, evaluate the medication data that has been disbursed
• Transfer the patient to the member services, pharmacist or providers, as needed
• Ensure clarification of the disbursed medication, an interpreter is for language purposes.
• Document all data and transaction information on OneNote.
• Microsoft office: OneNote, Outlook, Excel, and Teams; document, reports/spreadsheets, send/receive email, chat and attend virtual meetings.

Homeschool Teacher at Stay-at-Home Parent (2022-06 – 2025-07)

• Implement and manage homeschool program.
• Develop academic curriculum and provide direct instruction.
• Offer guidance and academic counseling and organize testing.
• Maintain close, cooperative relationships with other teachers and professional resources.
• Knowledge of a variety of instructional methods and techniques.
• Able to work respectfully with diverse groups within the community, utilize effective leadership skills, plan and organize work, and analyze situations accurately and adopt effective courses of action.

Department Supervisor / Customer Service at Staples (2021-07 – 2021-09)

• Planned and directed staffing, training, and performance evaluations to improve sales and service programs.
• Consulted and conferred with leadership to plan advertising services and to secure information on equipment and customer specifications.
• Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer.
• Directed and coordinated activities involving sales of manufactured products, services, and other subjects of sale.
• Monitored customer preferences to determine focus of sales efforts.
• Prepared and approved budget expenditures and resolved customer complaints regarding sales and service.
• Reviewed operational records and reports to project sales and determine profitability.

Senior Sales Associate / Customer Service – Retail at Harbor Freight (2021-02 – 2021-06)

• Provided excellent customer service with active listening to determine customer needs.
• Interacted with customers, sold and upsold merchandise, answered questions regarding products, recommended, selected, and helped locate best product to match customer needs, and handled final sale.
• Unloaded truck orders, distributed and stocked merchandise throughout the store, and managed inventory.
• Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer.
• Worked as part of a team and interacted with diverse customers and staff members.

Short Order Cook at Cook Out (2020-07 – 2022-06)

• Worked effectively as a team member in a fast-paced environment to meet quality and deadline expectations to ensure customer service.
• Collected payments, processed credit card transactions, handled cash, and used Point of Sale system.
• Quickly and accurately prepared food products following restaurant, health, and safety standards.
• Operated and maintained equipment and completed preparation work for stocking and setting up work area.

Cashier / Customer Service at Burger King (2019-08 – 2020-04)

Cashier / Customer Service at Chick-fil-A (2018-08 – 2019-01)

• Served as direct point of contact and delivered excellent customer service with a positive attitude.
• Opened and closed the restaurant, operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.
• Worked as part of a team and interacted with diverse customers and staff members.

Volunteer at Champions Assisted Living

• Organized events and activities and provided companionship and care

Associate of Science Degree in Medical Billing and Coding – Ultimate Medical Academy (2025)