Megan Rolfe

Customer Service Professional with expertise in team leadership, client relations, and compliance, leveraging experience in customer service and biohazard cleanup to enhance operational efficiency and customer satisfaction.

Customer Service Advisor at Woodie's Wash Shack (2024-08 – 2026-02)

Monitored and upheld safe tunnel operations to achieve high service quality

Assistant Supervisor at Aftermath (2023-10 – 2024-07)

• Led biohazard cleanup teams, ensuring strict adherence to OSHA and EPA compliance standards
• Monitored and enforced OSHA and EPA regulations during cleanup projects
• Cleaning & Sanitation
• Conflict Resolution
• CRM & Data Entry

Cleaning Technician at Bayshore Pointe Nursing & Rehab (2021-02 – 2023-04)

Kept patient rooms and facilities clean to enhance comfort and safety.

Customer Service Advisor at Mister Car Wash (2016-03 – 2021-05)

Enhanced customer engagement to drive higher membership participation

Customer Support Representative at 24/7 One Touch (2011-01 – 2015-01)

Delivered high-volume phone support and account assistance to enhance customer satisfaction

High School Diploma – Leto High School