Michael Rivera

Motivated and results-driven customer service professional with proven experience delivering exceptional client support in fast-paced environments. Skilled in resolving complex issues, managing high call volumes, and building strong customer relationships. Known for strong communication, problem-solving abilities, and a commitment to customer satisfaction.

Customer Service Representative at Shady Lady Horticultural Services (2022-07 – Present)

• Deliver high-quality customer support by handling inbound calls and responding to inquiries efficiently
• Assist customers with scheduling landscaping and maintenance services, billing questions, and service concerns
• Maintain accurate records by documenting customer interactions and updating account information
• Resolve escalated customer complaints with professionalism, ensuring positive outcomes and satisfaction
• Collaborate with team members and supervisors to meet performance metrics, including call volume and quality standards
• Conduct timely follow-ups to ensure issue resolution and ongoing customer satisfaction
• Manage a high volume of calls while maintaining accuracy and service quality
• Educate customers on warranty usage to maximize benefits and improve long-term engagement

High School Diploma – Penn Foster High School (2022)