Megan Serantes

Dedicated professional with strong multitasking and customer service skills, eager to transition into a Customer Service Representative role. Proven ability to resolve issues efficiently and collaborate with team members to enhance customer satisfaction. Ready to leverage problem-solving and communication skills to support and grow with a dynamic team.

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Bartender - Saltgrass Steakhouse - Orlando, FL

(2021-03)

• Developed strong working relationships with customers and staff.
• Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
• Kept bar organized and clean during busy hours.
• Utilized problem solving skills to resolve customer complaints in a courteous manner.
• Operated point-of-sale system accurately for processing payments from customers.
• Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
• Collaborated with management team on marketing strategies aimed at increasing revenue opportunities within the bar area.

High School Diploma - Charter Oak High School (2008-06)