Melanie Bible

To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people. Authorized to work in the US for any employer

Winsouth Credit Union Teller/MSR/Head Teller/Title Clerk/Total lossess-(Feburary 2021 to Present)

• Processed and verified titles releases, and titles recieved daily,enter and update customer and vehicle information correctly.
• Assited with resolving incorrect information on tiltes and process lien releases if needed.
• Comfortable with working insurance companies, total losess for members.

-Managing accurate records and updated internal systems with titles amd total loss claims information.

Family Security Credit Union Senior Teller Boaz, AL (2016-01)

• Managed cash and check deposits and withdrawals. Prepared and verified cashier's checks.
• Achieved exemplary remarks on add-on product sales based on account.
• Verified accuracy of customer deposits and checks. Resolved problems or discrepancies concerning customers' accounts.
• Entered customers' transactions into the system to record transactions with precision.
• Identified fraudulent checks or cash and make report to the appropriate departments.
• Balanced general ledgers, performed clerical work, and provided excellent customer service to clients as well as coworkers.

Receptionist - Dr. Robert Haden - Guntersville, AL (2014-2016)

• Registered patients according to established protocols
• Assisted patients to complete all necessary forms and documentation including medical insurance
• Ensured patient information is accurate including billing information
• Informed patients of medical office procedures and policy
• Maintained and managed patient records - Moved patients through appointments as scheduled
• Answered incoming calls and dealt with inquiries
• Scheduled patient appointments
• Collected co-pays and payments
• Scheduled hospital admissions, tests, scans and outside appointments for patients
• Obtained external medical reports as required by medical professionals
• Completes other clerical duties as assigned

Senior Teller - Cadence Bank - Guntersville, AL (2008-2014)

• Ensured daily compliance with security regulations at teller work stations and vaults
• Increased customer interest and awareness of bank products and services through promotions and referrals to sales staff
• Directed and scheduled resources as needed to meet the paying and receiving needs of the bank and its customers
• Coached and guided the teller staff in recognizing and referring products and sales opportunities to the platform
• Scheduled and perform monthly audits in accordance with Bank policies and procedures
• Specialized in commercial deposits
• Managed ATM; replenished and serviced night drop deposits

Regions Bank Senior Teller/Vault Teller - Guntersville, AL (2001-2008)

• Monitored bank vaults to ensure cash balances are correct, and day to day operations are correctly entered into the system.
• Managed daily teller workflow and staff scheduling.
• Performed all teller duties and assisted teller with more complex transactions and issues.
• Continually achieved and exceeded weekly and monthly Teller sales goals.
• Mentored and trained new tellers and co-workers in operations, policies, and procedures.
• Maintained Vault cash supplies, prepared Fed cash shipments, and serviced ATMs.
• Performed Vault and teller drawer audits; reconciled and balanced monthly GL account reports.

South Trust Bank Senior Teller - Arab, AL (1999-2001)

• Maintains a cash drawer; balances and audits the cash drawer according to policy and schedule.
• Supervises other bank tellers and their cash drawers.
• Searches for the cause of an overage or shortage when a teller's drawer does not balance correctly.
• Motivates the other bank tellers to remain friendly and professional at all times.
• Trains new tellers in bank practice and procedure.
• Handles upset or irate customers.
• Provides access to the vault and safety deposit boxes.
• Replenishes and troubleshoots ATM machines.
• Carries money to the vault and audits the vault regularly with the help of a second employee.
• Relays information to bank officials; may create reports at the end of each shift for reference.

• Douglas High School diploma (1998)

• Snead State Community College (1998-2000)