Melanie Heath

Diligent professional with 21+ years of experience and a proven knowledge of data recovery, management information systems, and operating systems. Aiming to leverage my skills to successfully fill the IT Specialist role at your company

Owner/Operator - Rub a Dub Dub - Northglenn, Colorado

(2016-09)

• Performed Deep Tissue Body Rubs
• Maintained Client base over a 2yr period
• Performed multiple relaxation techniques
• Executed proven Stress Management tools

Customer Care Representative - Randstad@Kaiser Permanente - Denver, Colorado

(2023-09 - 2024-03)

Responsible for inbound calls from Kaiser members during open enrollment, handling all aspects of their account to include taking premium payments, setting appointments, verifying benefits and coverages, resetting passwords and troubleshooting online member access, managing and updating 1095 tax documents, handling Medicare and On-Exchange members

Production Control Specialist - Peoplecom@Dept of the Interior - Lakewood, CO

(2015-07 - 2016-02)

Responsible for assigning and implementation of all Production Changes on Oracle Database

• Created and implemented Userid and System Access Protocol
• Restructured Auditing Procedures required for all Production changes on Oracle Database
• Provided support for customers and application developers

Systems Mgmt Specialist - Artech Info Systems@IBM Global Services - Boulder, Colorado

(2011-09 - 2015-05)

Responsible for monitoring and operation of Amtrak TPF System, and multiple ZOS systems. Performed Disaster Recovery plans for multiple accounts. Supported Operations to ensure nightly batch processing completed successfully. Performed weekly system maintenance and IPLs.

• Responsible for resolution of all Production Abends. Extensive experience with mainframe networking TCP/IP VIPA, and VTAM
• Responsible for Updating Problem Management tickets
• Administered RACF protocols

Bakery Dept Manager - Walmart - Thornton, CO

(2009-03 - 2011-09)

Responsible for Operation and Sales of instore Bakery

• Managed 8 Associates and 2 Cake Decorators
• Maintained and Responsible for Inventory of Bakery

Fuel Desk Associate - Sapp Bros - Commerce City, CO

(2008-03 - 2009-03)

• Fuel Desk and Cashier for Gas, Store, and Diesel Fuel transactions

CSR II - Convergys - Aurora, CO

(2007-02 - 2007-08)

• Customer Service for Inbound calls on the Dow Jones Account

Scheduling Supervisor - Colorado Dept of Revenue - Denver, CO

(2000-11 - 2003-01)

Responsible for supervising 5 fellow schedulers in scheduling all of production 24/7 using CA7. Responsible for all production changes and Library maintenance, production processing, Escalation. As the scheduling supervisor was entirely responsible for the production system for the entire Dept. of Revenue including all DMV files.

Responsible for the setup and maintenance of scheduling system including yearly resolving of the calendars. Responsible for forms changes and maintenance of CA-Dispatch report system.

• Used Mainframe, AS400, and UNIX systems
• Responsible for all Production changes and maintenance

Senior Computer Operator - EDS Centrobe - Louisville, CO

(1999-08 - 2000-08)

Responsible for nightly operation of multiple Customer systems. Problem determination and Resolution of all abends. Heavy JCL exposure.

• Network exposure using VTAM, Activating and inactivating Lines, clusters, etc.
• Utilized Mainframe, AS400, and UNIX systems with CA7, Control-M, and Jobmaster

Systems Mgmt Specialist - IBM Global Services - Boulder, CO

(1991-11 - 1998-09)

Responsible for operation and monitoring of complex Mainframe systems in a multi-vendor environment. Responsible for problem determination and recovery for systems and applications. Responsible for Scheduling of batch processing, maintenance of onlines and all job abends. Extensive JCL experience.

• Using Mainframe and UNIX systems with CA7, Control-M and ZEKE, Jobmaster and OPCA

Associate of Science - Computer Information Systems - Warren Occupational Technical Center (1983-05)

High School Diploma - Arvada Senior High School (1983-05)