James Philip
Operations Professional with 15+ Years Experience
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About
I am a highly accomplished and results-oriented operations professional with over 15 years of progressive experience across customer service, retail leadership, HR, and financial services. Demonstrated expertise in leading high-performing teams, optimizing store operations, and ensuring regulatory adherence in corporate HR and login administration. I also possess a strong track record of driving efficiency, enhancing customer satisfaction, and contributing to organizational success.
ServSafe Manager Certified (valid through 4/2031)
Experience
Store Shift Lead at Walgreens (2025-03 – 2025-10)
- Supervised cashiers and sales floor staff, ensuring smooth daily operations during opening and closing shifts.
- Managed cash office functions including drawer reconciliation, safe counts, and daily deposits.
- Oversaw receiving, stocking, and verification of merchandise against purchase orders.
- Handled photo center operations and provided customer assistance across all departments.
Head Cashier at Sprouts Farmers Market (2024-02 – 2024-09)
- Led and mentored a team of cashiers, providing coaching and support to maintain excellent customer service standards.
- Managed cash office operations, including till counts, balancing registers, and end-of-day reporting.
Independent Delivery Driver at Roadie (2021-05 – Present)
- Delivered customer orders for retail, pharmacy, and commercial clients via the Roadie Platform.
- Maintained high delivery accuracy with excellence customer satisfaction.
HR Compliance/Login Admin at Teleperformance (2011-06 – 2021-05)
Began as a Case Manager, resolving Toshiba warranty claims efficiently. Transitioned to Consumer Lending and Credit Card origination within the Banking division. Promoted to Corporate HR Compliance Analyst, ensuring adherence to company policies and regulatory standards. Served as Login Administrator, managing employee account creation, access provisioning, deactivation and onboarding.
Education
INCOMPLETE bachelor – Iowa State University (2008-08 – 2010-10)
high school diploma – Urbandale High School (2007 – 2007)
