Melanie Siedlecki

Provide superior customer service by managing inquiries regarding orders, products, quotes, inventory, and policies with accuracy and efficiency. Manage daily interactions with clients, distributors, and customers to ensure accurate order placement, efficient processing, and timely resolution of inquiries. Provide detailed pricing and availability quotes for a full range of parts and products, while also assisting in all product-based questions.

Customer Care Advocate - Regal Rexnord - Florence, KY

(2025-06)

• Provide superior customer service by managing inquiries regarding orders, products, quotes, inventory, and policies with accuracy and efficiency.
• Manage daily interactions with clients, distributors, and customers to ensure accurate order placement, efficient processing, and timely resolution of inquiries.
• Provide detailed pricing and availability quotes for a full range of parts and products, while also assisting in all product-based questions.
• Collaborate cross-functionally with pricing, inventory, shipping, plant coordination, and international teams to support seamless order fulfillment.
• Serve as a central point of communication to address issues, coordinate solutions, and maintain a positive customer experience.

Solutions Analyst & Order Management Specialist - Snow Commerce | Printful Enterprise - Cincinnati, OH

(2023-02 - 2025-01)

• Managed order processing and vendor communications to ensure seamless transactions and customer satisfaction.
• Monitored and maintained Amazon Seller Central accounts, ensuring compliance and optimal performance.
• Provided ongoing support to external vendors, resolving order issues and improving operational efficiency.
• Collaborated with marketing, customer service, inventory management, and data teams to resolve challenges and enhance workflow.
• Developed training materials and processes to improve internal knowledge sharing and team efficiency.

Senior Customer Service Specialist - Snow Commerce - Cincinnati, OH

(2020-08 - 2023-02)

• Promoted from Customer Service Specialist to Senior Customer Service Specialist due to strong performance and leadership skills.
• Provided top-tier customer service by addressing inquiries regarding orders, products, and policies with accuracy and efficiency.
• Offered valuable feedback on customer satisfaction (CSAT) and product improvements, directly influencing company operations.
• Assisted in implementing a reverse logistics system, optimizing returns processing and reducing costs.
• Played a key role in training and onboarding new hires, ensuring smooth integration into the team.

Social Media Community Manager - Web Strategy Plus Marketing & Advertising Agency - Cincinnati, OH

(2018-10 - 2020-08)

• Developed and published engaging social media marketing content for contracted clients across various platforms, enhancing brand visibility and audience engagement.
• Collaborated with team members to create graphics, copy, email campaigns, videos, advertisements, and contests, driving promotion of clients' services and products.
• Utilized design and content creation tools, including Canva, Doodly, Lumen5, ShortStack, Constant Contact, MakerMoon, and Social Report, to produce high-quality marketing materials.
• Created tailored, strategic marketing plans for clients, helping them achieve their specific marketing goals and effectively showcase their services.

Social Media/PR/ Sales Intern - Sohza Sister Jewelry Company - Cincinnati, OH

(2017-05 - 2017-08)

• Managed the company's social media pages and accounts, overseeing sales transactions and maintaining business records to ensure smooth daily operations.
• Coordinated the distribution of the company's magazine to sponsors and non-profits, such as Women Helping Women, YWCA, and Girls on the Run, to promote events and build business relationships.
• Created engaging and impactful marketing content for social media, generating posts that inspired audience involvement and promoted organizational initiatives.
• Represented the company at events, engaging with customers, building connections with potential sponsors, and effectively promoting the brand.
• Re-engaged with the company from May 2021-October 2021 as an employee.

Bachelor of Science - Journalism & Strategic Communications - Ohio University – E.W. Scripps School of Journalism (2018)