Melissa Gil

Provided customer service and direct sales for automotive glass products and services. Assisted customers with windshield replacements, windshield repairs, window regulator repairs, and replacement of all vehicle glass components. Managed direct sales to customers as well as sales follow-ups with car dealerships.

Customer Service and Sales Representative - Cuba Auto Glass - El Paso, TX

(2025-03 - 2026-06)

• Provided customer service and direct sales for automotive glass products and services.
• Assisted customers with windshield replacements, windshield repairs, window regulator repairs, and replacement of all vehicle glass components.
• Managed direct sales to customers as well as sales follow-ups with car dealerships.
• Handled social media accounts and online customer engagement.
• Ordered materials, supplies, and inventory needed for daily operations.
• Maintained communication with customers regarding estimates, appointments, and service updates.

Customer Service and Design Representative - Tecknoflex Synthetic Grass - León, Gto.

(2018-10 - 2024-05)

• Provided customer service and conducted on-site visits to measure and propose ideas for synthetic grass or foliage installation.
• Designed foliage walls using AutoCAD and created designs with Canva.
• Managed social media accounts, handled billing, and followed up with clients and sales.
• Supervised and handled direct client interactions and prospecting of new customers.
• Managed administration and accounting of supplies, payroll, billing, expenses, and accounts payable.

Studies toward a Bachelor's Degree - Organizational Psychology - Universidad de Leon (2009 - 2012)