Melissa I

Fashion merchandising and operations professional with 17 years of experience across apparel merchandising, retail buying, e-commerce, vendor relationships, inventory management, and creative production. Strong merchandising, administrative, and organizational skills with experience coordinating cross-functional teams, managing detailed product and sales information, and supporting fast-paced operations. Proficient in Microsoft Office, including Excel, with a proven ability to manage multiple priorities while maintaining accuracy and strong communication.

Assistant Stylist - Erin Riley - MA, Boston

(2016-08)

• Collaborate with lead stylists to create cohesive looks for photo shoots, ad campaigns, and television productions.
• Facilitate seamless communication between clients, stylists, photographers, makeup artists, and other team members throughout the production process.
• Increase efficiency on set by maintaining organized workspaces through meticulous attention to detail in garment preparation and care.
• Maintain positive working relationships within diverse teams contributing to a collaborative atmosphere conducive to success.

Sales Operations Specialist - MGI Worldwide and MVM Worldwide - MA, North Andover

(2021-01 - 2025-02)

• Primary liaison for key account relationships, ensuring client satisfaction through prompt issue resolution and proactive communication.
• Optimized product pricing strategies based on market research and competitive analysis, increasing overall profitability.
• Managed purchase orders and coordinated overseas logistics for timely production and delivery.
• Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
• Communicated with customers and sales reps to meet specific needs efficiently.

Inventory and E-commerce Coordinator - North American Shoe Company - RI, North Providence

(2021-10 - 2024-05)

• Led e-commerce operations and collaborated with cross-functional teams on site-wide improvements to enhance the overall functionality and appearance of the Lelli Kelly US website.
• Ensured accurate product listings and managed customer service inquiries and complaints for customer satisfaction.
• Managed product assortment and inventory levels, coordinating replenishment to maintain optimal stock availability.
• Coordinated and drove e-commerce and social media platforms.
• Developed promotional materials and trade-show displays, enhancing product visibility for Foamtreads, Lelli Kelly, and Tundra brands.
• Created comprehensive reports on sales performance for senior leadership review.

Retail Operations Specialist - Sinesia Karol - MA, Waltham

(2018-10 - 2020-12)

• Attended trade shows, organized special events and fashion shows, expanding the client base and boosting brand visibility for Sinesia Karol Swimwear.
• Assisted in coordinating the donation of 50+ swimwear pieces for the Miss USA 2019 swimwear competition.
• Supervised e-commerce store updates, ensuring seamless customer experiences and accurate inventory.
• Developed promotional strategies for seasonal sales events, resulting in increased revenue and brand exposure.
• Researched and established connections with potential clients for the Sinesia Karol Swimwear Collection.
• Oversaw store manager at Newport location to swiftly resolve product, pricing, and inventory matters.

Apparel Production Assistant - Avalanche - MA, Salem

(2017-08 - 2018-04)

• Handled e-commerce orders and returns, provided exceptional customer service by promptly addressing inquiries and resolving issues effectively to enhance customer satisfaction.
• Utilized ApparelMagic for efficient purchase order management.
• Coordinated photoshoots, garment preparation, and product samples to support brand marketing and visual content.
• Established strategic partnerships with industry influencers to expand brand reach and increase market share.
• Prepared and approved production ticketing, ensuring accuracy.
• Generated UPCs, streamlining production processes.

Assistant Buyer - The Tannery - MA, Boston

(2007-10 - 2016-08)

• Analyzed sales trends and developed forecasts to ensure high sell-through rates and minimal markdowns.
• Negotiated purchase terms to optimize delivery and payment efficiency, improving vendor relations.
• Maintained complete documentation and records of all purchasing orders and invoices.
• Developed and maintained positive vendor relationships, ensuring access to latest products and best prices.
• Coordinated transfers between locations and managed product returns with vendors as needed.
• Sourced and integrated over 200 new brands, expanding product lines and market reach.
• Supported creative projects including trunk shows, private shopping events, and fashion shows, enhancing brand visibility and customer engagement.

Associates Degree - Fashion Merchandising - McIntosh College

Bachelor's Degree - Family Studies - University of New Hampshire