Melissa Moreno

Administrative and financial operations professional with experience supporting account records, payment processing, documentation review, compliance, and client-facing communication. Skilled at resolving discrepancies, maintaining confidential records, managing competing priorities, and providing accurate support in deadline-driven environments.

Revenue Specialist III - State of Florida – Child Support - West Palm Beach, FL

(2019-12)

• Receive, record, process, and reconcile financial payments from individuals, employers, and government agencies.
• Maintain accurate, detailed, and confidential financial and case-related records in accordance with established procedures.
• Review case information, financial transactions, and supporting documentation for accuracy, completeness, and compliance.
• Research and resolve payment discrepancies, account issues, and record inconsistencies.
• Apply applicable laws, regulations, policies, and agency procedures to daily case and financial activities.
• Assist with legal and court-related documentation and processes.
• Communicate professionally with individuals, employers, government agencies, and other stakeholders regarding case and financial matters.
• Prepare financial reports, correspondence, and supporting documentation.
• Manage multiple cases and competing priorities while maintaining accuracy and meeting established deadlines.
• Handle sensitive personal, financial, and case information with a high level of confidentiality and professionalism.

Mortgage Operations / Closing & Funding - ABN AMRO Mortgage Company

(2008-05 - 2017-09)

• Supported mortgage closing operations through preparation, review, and processing of detailed closing documentation.
• Reviewed files and supporting documents for completeness, accuracy, and adherence to established procedures.
• Supported the Funding Department with accurate and timely processing of mortgage transactions.
• Reviewed and processed title-related documentation and information as part of the closing process.
• Coordinated with internal departments and external parties to obtain and resolve missing or incomplete information.
• Maintained organized records and transaction files in accordance with company procedures and quality-control standards.
• Identified documentation discrepancies and assisted with researching and resolving issues.
• Handled confidential borrower, financial, and property information appropriately.
• Followed established procedures, compliance requirements, and quality-control standards throughout the closing and funding process.
• Managed detailed documentation and multiple transactions while meeting processing deadlines.

Senior Compliance Analyst / Payroll Support Specialist - Compu Pay Inc. – Payroll Services - Miramar, FL

(2007-12 - 2017-02)

• Maintained payroll systems and records to support compliance with federal, state, and local laws and regulations.
• Researched taxability and regulatory requirements related to payroll, benefits, retirement contributions, and health savings accounts.
• Processed electronic tax filings, wage reports, W-2s, annual reconciliations, and electronic tax payments to state agencies.
• Calculated manual payroll checks and processed financial transactions with a high degree of accuracy.
• Researched and resolved payroll, tax, and account-related issues for multiple clients.
• Communicated professionally with tax agencies and maintained effective working relationships with government contacts.
• Partnered with the MIS department to implement system changes resulting from regulatory requirements.
• Participated in testing and implementation of payroll system modifications.
• Documented new and revised procedures related to tax filing and compliance processes.
• Maintained detailed records and supporting documentation for regulatory and operational requirements.

Diploma - Pharmacy Technician - Concorde Career Institute (2016-11)

Diploma - Travel Agency Operations - Sheridan Vocational (1996-06)

High School Diploma - Miramar High School (1995-06)