Melissa Sparks

Dynamic accounts receivable specialist with 15+ years of experience, adept at insurance communication, data validation, and billing review. Proven record in managing account information, resolving discrepancies, and ensuring regulatory compliance. Brings strong analytical skills and leadership in team management to support accurate insurance verification and patient data integrity in high-pressure environments. Authorized to work in the US for any employer

Accounts Receivable Team Lead/Supervisor - Zters Inc. - Houston, TX

(2021-08 - 2024-07)

I established the AR Department at Zters, Inc. My role involved developing and managing various facets of the AR Department and implementing more roles for the department to expand. I trained and managed three other employees for AR duties and processes.

• Established and led the Accounts Receivable Department, developing processes for billing, collections, and payment processing
• Trained and supervised a team of three employees in AR duties and compliance with collection laws
• Managed account reconciliation, auditing, and dispute resolution including chargebacks
• Processed credit applications and managed allowance for bad debt
• Utilized Sage Intacct and Quickbase systems for financial tracking and reporting
• Performed ACH deposits, check deposits, and refund processing
• Applied Excel and Microsoft Office tools to support AR operations
• Collections
• Billing
• Payment processing
• Check and refund check deposits
• Allowance for bad debt
• Approving and processing credit apps
• Account reconciliation
• ACH deposits
• Auditing accounts
• Disputing chargebacks
• Sage Intacct
• Quickbase system

Accounts Receivable Specialist - Collections Unlimited Of Texas - Houston, TX

(2017-12 - 2020-03)

• Managed collections of diverse accounts to resolution, applying skip tracing techniques to locate debtors
• Ensured compliance with the Fair Debt Collection Practices Act (FDCPA) in all collection activities
• Communicated effectively with customers to negotiate payment plans and resolve disputes
• Prepared and sent collection letters and conducted thorough account research
• Maintained detailed documentation of collection efforts and account status
• Collections of variable accounts
• FDCPA Procedures
• Extensive skip tracing skills
• Sent Letters
• Resolution of Accounts

Accounts Receivable Specialist - BAV Solutions - Houston, TX

(2014-01 - 2016-10)

• Conducted collections on variable accounts, utilizing skip tracing to locate and contact debtors
• Adhered to FDCPA regulations to ensure ethical and legal collection practices
• Delivered customer service to negotiate resolutions and payment arrangements
• Managed correspondence including sending letters and documenting account status
• Resolved accounts efficiently while maintaining compliance and accuracy
• Collections of variable accounts
• FDCPA Procedures
• Skip Tracing
• Customer Service
• Sent Letters
• Resolution of Accounts

Collections Accounts Receivable Representative - FMA Aliance - Houston, TX

(2008-04 - 2012-10)

Managed Collections of medical accounts to resolution. Communicated with insurance companies and attorney offices to get accounts resolved.

• Managed medical account collections, coordinating with insurance companies and attorney offices to resolve accounts
• Ensured compliance with FDCPA procedures throughout collection processes
• Utilized skip tracing to locate responsible parties and facilitate collections
• Provided customer service and maintained accurate documentation of collection activities
• Sent collection letters and followed up on account status to ensure resolution
• Medical Collections
• FDCPA Procedures
• Skip Tracing
• Customer Service
• Sending Letters
• Resolution of Accounts

Collection Accounts Receivable Representative - LTD Financial Services, L.P. - Houston, TX

(2005-07 - 2008-02)

Collection of credit card debt with bank verification of payment and skip tracing tools.

• Collected delinquent credit card accounts, verifying payments with banks and utilizing skip tracing tools
• Maintained strict adherence to FDCPA regulations during all collection activities
• Delivered professional customer service to negotiate and resolve accounts
• Documented collection efforts and account resolutions accurately
• Applied various skip tracing systems to locate debtors and facilitate collections
• Collection of delinquent Accounts
• FDCPA Procedures
• Skip Tracing with variable systems and tools
• Customer Service
• Resolution of Accounts

Office Manager/Executive Assistant - Natural Landscaping and Design - Houston, TX

(2003-08 - 2005-06)

• Customer Service
• Accounts Payable and Receivables
• Billing Clients
• Estimates
• Responsible for hiring employees and reviews
• Handling of Business Accounts
• Payroll
• Purchasing Materials for landscaping
• Drafting Designs
• Hiring of Sub Contractors
• Supervising Staff
• Administrative Duties

Office Manager/Administrative Assistant - TX Wide Window Cleaning and Janitorial Services - Houston, TX

(2000-03 - 2003-05)

• Switchboard
• Communicating with Clients
• Accounts Payables and Receivables
• Balancing Business Accounts
• Designing Advertisements
• General Office Duties

High School Diploma and Some College - Psychology - Eisenhower High School/American Public University (2015-01 - 2016-01)

High school diploma - Eisenhower High School