Melisss Fogle

Experienced and results-driven professional with a strong background in client-centered care, team leadership, and program management within various roles to include youth services, mental health, and substance use treatment settings. I am skilled in motivational interviewing and seeking resources to support positive outcomes. Proficient in electronic medical records (EMR) systems, multi-line phone systems, and standard office software.

Skilled in scheduling, registration, insurance verification, and maintaining accurate patient records while ensuring compliance with HIPAA regulations.

Experience with EPIC and Microsoft Office applications and telehealth systems.

Targeted Assessment Specialist - University of Kentucky Targeted Assessment Program - Falmouth, KY

(2020-07 - 2026-06)

Ended June 2026 due to funding cuts

• Created program in Falmouth, KY in June 2020 to address the opiate crisis
• Expected to be self-directed and work autonomously with minimal supervision
• Cultivated working relationships within the community to benefit my program participants
• Determined participant eligibility for targeted assessment program
• Conducted assessments in the areas of mental health, substance use, intimate partner violence victimization, learning deficiencies and basic needs
• Wrote and released assessment with my recommendations based on barriers identified and reviewed with participant prior to sending to DCBS (Department of Community Based Services)
• Consulted with DCBS staff regarding case concerns and reported participant progress on a monthly basis
• Attended family court hearings and provided professional recommendations and support to participants
• Submitted referrals to outside agencies and coordinated with supportive agencies to benefit my participants
• Provided participants with appropriate community resources as needed

Targeted Case Manager - St Elizabeth Physicians Journey Recovery Center - Crestview Hills, KY

(2018-06 - 2020-06)

• Managed a caseload of multiple patients receiving targeted case management services
• Complete assessments, treatment plans and ongoing case documentation
• Collected urine drug screens and conducted medication counts
• Conducted phone screenings to determine patient eligibility for services
• Communicated with physicians to ensure patient compliance and continuity of care

Patient Service Representative II - St Elizabeth Physicians Group - Crestview Hills, KY

(2017-06 - 2018-06)

• Schedule appointments for patients within the EPIC system
• Communicate as needed with physicians/clinicians and other staff about any patient concerns/issues
• Verify current insurance and all other pertinent demographic information
• Collect any co-pays, self–pay and outstanding balances
• Balance any and all monies received and credit card charges at the end of the business day
• Provide patients with information regarding financial assistance if so needed
• Scan and attach patient records to individual charts
• Utilize customer service principles and techniques to provide the best quality patient care

TBS Supervisor - DCCH Center for Children and Families - Ft. Mitchell, KY

(1999-08 - 2016-10)

• Co-facilitated quarterly treatment meetings assessing needs, planning approaches and techniques, and implementing model of care for client specific experience
• Connected regularly with all levels of management, staff, and vendors to coordinate services, projects, and/or information as it pertained to care of client
• Planned, monitored and appraised employees' work results including maintaining confidential records, and scheduling and conducting annual evaluations
• Directly supervised seven case managers on all aspects of client care, and at times, sole-on-site supervisor of twenty employees
• Trained and counseled new managers on coaching employees, hearing and resolving grievances, designed and managed programs, and finding local and state resources

Customer service/Sales representative - Lane Bryant Clothing Store

Part-time position

Office management - Dr. Robert Reeves, DC

Part-time position

• Scheduling and managing patient appointments in computer-based system
• Initiated patient care at beginning of appointment

Bachelor of Science - Mental Health/Human Services - Northern Kentucky University (2000-06)