Mercedes Gray

Results-driven Hiring and Onboarding Coordinator with more than six years of experience in talent acquisition, customer service, fraud prevention, and employee onboarding. Proven ability to manage high-volume hiring operations, conduct interviews and orientations daily, and support the onboarding of employees. Recognized for strong organizational skills, professionalism, and the ability to deliver an exceptional candidate and employee experience.

Hiring & Onboarding Coordinator - SC2 - East Peoria, IL

(2023-02)

• Coordinate high-volume recruitment efforts supporting multiple departments across the organization.
• Conduct an average of 20–25 candidate interviews daily while maintaining an exceptional candidate experience.
• Facilitate and manage approximately 20–25 new hire orientations each day, ensuring employees are prepared to begin work in compliance with company policies and safety standards.
• Support the hiring and onboarding of approximately 100 employees per month through effective scheduling, communication, and process management.
• Administer pre-employment screenings, background checks, and onboarding documentation while maintaining strict confidentiality.
• Serve as a liaison between candidates, hiring managers, and leadership to ensure staffing needs are met efficiently.
• Maintain accurate HR records and provide administrative support for workforce planning initiatives.
• Demonstrate leadership, adaptability, and the ability to manage competing priorities in a fast-paced environment.

Customer Service Representative - Net Retailers

(2021-07 - 2022-07)

Position concluded due to company furlough.

• Managed customer accounts and provided support for furniture purchases and online orders.
• Managed and maintained customer accounts valued at over $300,000, ensuring high levels of client satisfaction and retention.
• Processed order changes, shipment tracking requests, and issue resolution with a high level of professionalism.
• Delivered tailored customer solutions while maintaining strong client relationships.

Fraud Specialist - Insight Global - Peoria, IL

(2020-11 - 2021-05)

• Investigated potentially fraudulent account activity and monitored transactions for suspicious behavior.
• Conducted detailed account research while maintaining strict confidentiality and data integrity.
• Communicated findings to management and assisted with risk mitigation efforts.

Customer Service Representative - HGS - Peoria, IL

(2019-10 - 2020-10)

• Managed a high volume of inbound customer inquiries while maintaining service excellence.
• Resolved customer concerns related to billing, refunds, and account discrepancies.
• Identified opportunities for process improvements and escalated complex issues as needed.

Associate Studies - Diagnostic Medical Sonographer - Illinois Central College

High School Diploma - Richland High School (2010-05)