Mercedes Ochoa

Detail-oriented Medical Coding and Billing professional with completed coursework in medical terminology, anatomy and physiology, pathology, pharmacology, ICD-10-CM, ICD-10-PCS, and CPT coding. Scheduled to sit for the Certified Coding Specialist (CCS). Brings over 10 years of experience in administrative support, documentation review, and customer-facing roles requiring accuracy, confidentiality, and compliance.

Bilingual in English and Spanish, with a strong ability to work efficiently in fast-paced medical office environments.

Tax Preparer - H&R Block - Orlando, FL

(2023-12)

• Prepared accurate federal and state tax returns through detailed review of financial documentation and client interviews.
• Maintained strict confidentiality of sensitive personal and financial information.
• Utilized tax preparation software to ensure accuracy, compliance, and timely filing during peak seasons.

Customer Service - Disney - Orlando, FL

(2021-07 - 2024-12)

• Delivered high-quality service in fast-paced, high-volume environments.
• Assisted guests with inquiries while maintaining professionalism, accuracy, and attention to detail.
• Supported retail operations, transactions, and record accuracy.

Administrative & Client Services Specialist - Cubatur Travel Agency - Havana, Cuba

(2005-05 - 2018-05)

Supported business operations in travel and hospitality, including sales strategy, client relations, and administrative management to improve service delivery and efficiency. Assisted with accounting and financial services such as invoice processing, payment reconciliation, expense tracking, and basic financial reporting across hotel and agency operations.

Certified Billing and Coding Specialist - CBCS - Valencia College (2026-05)

Certified Coding Specialist - CCS - AHIMA (2026)

Bachelor of Science - Business Administration, Management with Minor in Hospitality - Inter-American University of Puerto Rico at Ponce (2018-05)

Degree - Hospitality and Tourism - Universidad de La Habana (2015-08)