Valeria Valdez
Bilingual Kennel Lead | Animal Care Supervisor | Dog Daycare Management
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About
Reliable and compassionate bilingual animal care professional with 8+ years of experience supervising dogs, administering medications, maintaining safe kennel environments, and supporting daily operations in fast-paced pet care facilities. Strong background in customer service, team leadership, and animal handling. Known for staying organized, calm under pressure, and providing attentive care to animals and clients alike.
Experience
Kennel Lead at Tail Gate For Dogs (2023-12 – Present)
- Supervise daily kennel operations while ensuring a safe, clean, and organized environment for all animals
- Administer medications and feedings accurately according to owner instructions and care plans
- Monitor dog behavior and health concerns, reporting issues promptly to management and pet owners
- Bathe and prepare dogs for pickup to ensure positive customer experiences
- Cross-trained in front desk and reception duties including check-ins, scheduling, payments, and client communication
- Maintain sanitation standards, inventory organization, and end-of-day facility security procedures
Supervisor at Pet Care Plus (2023-08 – 2023-10)
- Supervised groups of dogs while ensuring safety, proper behavior, and overall well-being
- Administered medications and feedings according to schedules and individual care instructions
- Assisted with daily kennel cleaning and sanitation procedures
- Supported management with daily operations and staff coordination when needed
- Delivered excellent customer service by communicating updates and care information to pet owners
Manager at Doggie Day Play (2015-07 – 2023-08)
Managed daily operations of a busy dog daycare facility for over 8 years.
- Supervised staff schedules, kennel assignments, and daily workflow
- Managed groups of multiple dogs while maintaining safe and controlled interactions
- Ensured high standards of animal safety, cleanliness, and customer satisfaction
- Handled client concerns professionally while building strong relationships with repeat customers
- Assisted with training new employees on dog handling, cleaning procedures, and facility policies
- Supported daily business operations in a fast-paced, customer-focused environment
Retail Associate at Marshalls (2013-08 – 2015-06)
- Assisted customers with purchases and provided friendly customer service
- Operated cash register and handled transactions accurately
- Maintained clean, organized, and fully stocked department areas
- Supported store operations during busy sales periods
