Mia Knight

Mission-driven administrative and family engagement professional with 15+ years of experience coordinating services, supporting leadership, managing compliance, and engaging individuals and families within structured systems. Demonstrated strength in organization, follow-up, documentation, and relationship-building. Currently transitioning into youth, student services, and family support roles where coordination, prevention, and community partnership support long-term success.

Youth & Family Engagement Team Lead at Faith-Based Organization (Present)

• Lead and support a youth-focused engagement team, coordinating volunteers, schedules, and weekly programming in a structured environment.
• Assist with organizing and overseeing a hospitality team responsible for welcoming visitors and families and creating a supportive, inclusive experience.
• Coordinate weekly follow-up with visitors and families to provide connection, information, and clear next steps.
• Assist in planning, organizing, and facilitating New Partner Training sessions, including scheduling, communication, materials, and team coordination.
• Collaborate with leadership to maintain consistent engagement processes, documentation, and accountability across teams.

Credentialing Specialist II at Sentara Medical Group (2022-01 – Present)

• Coordinate onboarding, verification, and documentation processes in compliance with NCQA, state, and federal requirements.
• Serve as a primary point of contact for internal stakeholders and external partners, resolving issues and ensuring timely follow-up.
• Maintain detailed tracking systems for licenses, certifications, renewals, and deadlines across multiple entities.
• Prepare reports and documentation for audits and committee review.
• Train and support new staff on procedures, workflows, and documentation standards.

Administrative Secretary – Risk Management at Sentara Healthcare (2020-03 – 2022-01)

• Supported leadership with coordination of sensitive documentation, correspondence, and reporting.
• Served as a departmental resource for reporting systems and process guidance.
• Maintained confidential records with discretion and sound judgment.
• Provided clerical and administrative support including scheduling, correspondence, and record management.

Operations Coordinator – Division of Hospital Medicine & Palliative Care at Sentara Medical Group (2017-10 – 2020-03)

• Coordinated administrative operations including scheduling, reporting, payroll processing, and onboarding.
• Supported leadership teams and served as liaison between professionals and departments.
• Maintained records for training, certifications, and required education.
• Functioned in a lead administrative role, supporting and guiding staff.

Administrative Support / Credentialing Coordinator at Bayview Physician Services, PC (2015-03 – 2017-10)

• Coordinated application review, verification, and documentation processes.
• Monitored compliance requirements, expirations, and renewals.
• Responded to inquiries and provided scheduling and administrative support.

Administrative Secretary – Division of Hospital Medicine & Palliative Care at Sentara Medical Group (2011-01 – 2015-03)

• Provided office management and cross-coverage for multiple offices.
• Processed payroll, billing, reimbursements, and meeting coordination.
• Tracked licensure, certifications, and expirables.

Senior Patient Account Representative at Sentara Healthcare (2006-09 – 2011-01)

• Provided customer service support to individuals and families regarding accounts, insurance, and financial assistance.
• Assisted with applications, documentation, and payment arrangements.
• Trained new staff and supported departmental meetings and evaluations.

Bachelor of Arts in Human Services – Southern New Hampshire University (SNHU) (2024-08 – 2026)

Medical Insurance Billing & Coding – Everest College (formerly Kee Business College) (2006-02 – 2006-08)