Experienced Customer Service Oriented Professional
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World traveled Army veteran w/more than 20 years experience of providing customer service and support in personal client needs, hospitality, delivery driving and the restaurant/food service industry.
I have an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship/partnership-building skills -- with the ability to listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Recognized as "#1 Customer Service Rep" (out of 25 reps in division) in Spring of 2016. Ranking was based on accuracy, customer service, duration of calls and availability.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
My work comprehension includes experience in the following positions & industries: Customer Service, Sales, Retail, Hospitality, Restaurant, Administration, Management & Logistics. During my two yrs of service in the United States Army I was responsible for the requisitioning, stocking, issuing and conducting inventory of military equipment & equipment parts.
Mills Paint & Body Shop · (Part-time) · Jun 2022 - Present · Nacogdoches, Texas,
•Assists Technician examining body damage on customer vehicles
•Assists in performing body repairs efficiently and according to Collision Center and insurance company guidelines
•Maintains cleanliness of shop area
•Washes and details vehicles
•Interacts professionally & courteously with clients
•Performs other labor as required•
Assists Technician examining body damage on customer vehicles •Assists in performing body repairs efficiently and according to Collision Center and insurance company guidelines •Maintain cleanliness of shop area •Wash and detail vehicles •Interact professionally & courteously with clients •Perform other labor as required
Skills: Sanding · car washing · Parts Sourcing ·
Bethel Temple Church · (Part-time) · Jan 2020 - Present · Nacogdoches, Texas
•Cleans building floors by sweeping, mopping, scrubbing, or vacuuming them
•Cleans windows and mirrors
•Cleans and supply restrooms
•Removes waste and empty trash
•Transports children & elderly to and from church services.
Skills: Transportation · Stock Replenishment · Commercial Cleaning
One Love Foods · (Part-time) · Apr 2014 - Dec 2022 Houston, Texas
•Transported all necessary materials to and from the event area, following all health and safety standards for food and serving ware.
•Set up, decorated, and prepared serving and dining areas according to specific directions and layout plans established by the catering manager.
•Cleaned, washed, peeled, and cut fruits, vegetables, meats & cheeses for optimal presentation.
•Prepared food in an attractive and appetizing way according to the caterer’s directions and served the food with a positive and courteous demeanor.
•Addressed immediate customer concerns, questions and needs in order to provide an optimal experience.
Skills: Interpersonal Skills · Customer Service Representative · Phone Etiquette · Prep Cook/Serving
My most relevant education includes having A.A.S. in Communications
