Michael .B Ofori

IT professional with 5+ years of experience combining technical support with administrative coordination in school and enterprise environments, including direct experience as an IT Coordinator managing a school's information management system. Skilled in user account administration, password resets, student record and enrollment updates, and documentation, with strong proficiency in Microsoft 365, Word, Excel, Outlook, and database systems. Comfortable liaising with staff, students, and external departments, preparing reports and correspondence, and managing multiple task-based assignments in a deadline-driven, client-service environment.

Organized, detail-oriented, and committed to providing reliable front-line support.

Classroom Support Technologist - Dalhousie University - Halifax, NS

(2025-09)

• Provide front-line technical and administrative support for classroom network and AV issues, maintaining a 98% resolution rate.
• Resolve Microsoft 365, hardware, software, printer, and network issues for staff and students.
• Document all incidents and resolutions in ServiceNow, keeping records current and accurate to support reporting and reduce repeat issues.
• Track recurring issues and escalate complex cases, coordinating with other teams as needed.

IT Coordinator - St. George Catholic Senior High School - Ghana

(2021-03 - 2023-11)

• Served as the primary IT and administrative support contact for a K-12 school, managing device deployment, account access, and technical support for staff and students.
• Managed the school's information management system, including student records, user accounts, and data updates.
• Led and mentored school IT support staff, providing training and guidance on troubleshooting and day-to-day system administration.
• Configured and supported BYOD devices and secure access to school systems for students and staff.
• Trained staff and students on device onboarding and communication tools (Zoom) to support day-to-day school operations.
• Maintained accurate IT documentation and asset records, and liaised with internal teams and external vendors to resolve issues.

Network Administrator - Kwasi Oppong Group Companies - Ghana

(2018-03 - 2021-01)

• Administered user accounts, access provisioning, and permissions through Active Directory.
• Deployed and managed virtualized server environments using VMware to support business operations.
• Diagnosed and resolved network connectivity issues (LAN/WAN, DNS, DHCP, VPN, Wi-Fi) across multiple sites.
• Configured and deployed workstations and supported new employee onboarding.
• Performed routine system updates, backups, and maintenance, and improved system reliability through proactive troubleshooting.

Student IT Support Technician - University of Education, Winneba - Ghana

(2014-07 - 2015-06)

• Provided front-line helpdesk support and installed/configured 100+ computer systems, including operating systems and applications.
• Improved system reliability by 25% through structured troubleshooting and documentation.

MEng - Internetworking - Dalhousie University (2026-06)

BSc - Information Technology Education - University of Education, Ghana (2013-07)