Michael Carson

Accomplished and results-driven Senior Property Adjuster, FAA Part 107 Certified Drone Pilot with over 20 years of robust experience in the insurance and claims industry. Proven expertise in managing complex property and casualty claims, directing high-stakes operational environments, ensuring multi-jurisdictional compliance, and leveraging advanced aerial imaging (Part 107) for precision damage assessment and loss leakage mitigation. Recognized for developing high-performance teams, driving process optimization, and delivering exceptional customer service.

Senior Property Adjuster - ASSURANT - Prescott Valley, AZ

(2019 - 2026)

• Claim Investigation & Evaluation: Investigate complex property losses (fire, water, wind, structural damage, etc.) by reviewing policy language, interviewing claimants and witnesses, and inspecting damaged properties.
• Damage Assessment & Estimating: Utilize estimating software (such as Xactimate or Symbility) to prepare accurate scope and cost estimates for repairs and reconstruction.
• Negotiation & Settlement: Handle coverage analysis, determine liability and loss amounts, and negotiate fair settlements directly with policyholders, contractors, and public adjusters within designated authority levels.
• Litigation & Dispute Management: Manage litigated files, appraisal processes, and complex negotiations, collaborating closely with defense counsel and expert witnesses.
• Mentorship & Leadership: Act as a subject matter expert and mentor to junior and mid-level adjusters, assisting with technical guidance, complex coverage questions, and file reviews.
• Compliance & Documentation: Maintain thorough, accurate, and timely documentation of all claim activities in compliance with state regulations and company guidelines.

Manager - ENTERA - Roswell, GA

(2011 - 2019)

• Planned, organized, and directed operations responsible for client services, reimbursement, and production, embedding rigorous quality controls applicable to asset and claim evaluations.
• Recruited, trained, and developed high-performance teams, effectively communicating performance goals, evaluation standards, and operational targets.
• Developed Key Performance Indicator (KPI) reports to pinpoint operational bottlenecks, elevate accuracy, and drive continuous improvement.
• Ensured contractual obligations and deliverables were consistently exceeded while maintaining strict regulatory compliance.

Manager, WC Medical Bill Review - LIBERTY MUTUAL - Gainesville, GA

(2010 - 2011)

• Managed a high-volume payout segment consisting of 93 individuals across Georgia, Florida, and Pennsylvania, overseeing financial processing across 27 jurisdictions.
• Oversaw operational and technical support units processing millions of items and managing multi-million-dollar financial flows with absolute precision and strict compliance to corporate and jurisdictional mandates.
• Established Average Speed of Answer (ASA) standards and rigorous call center quality metrics.
• Identified key risk areas of improvement to minimize financial leakage, driving quality results up from 97.63% to 98.95% and elevating customer satisfaction to peak levels.

Manager - BiPARTISAN BILL REVIEW, Inc. - Atlanta, GA

(2005 - 2010)

• Established department objectives and performance guidelines, successfully aligning daily output with overarching corporate strategy.
• Applied multi-state regulatory knowledge and contract negotiation skills to manage vendor and provider networks, generating $2 million in annual added value and growing savings by 18%.
• Streamlined internal workflows and presented monthly audit results directly to the Executive Committee to safeguard quality control and efficiency.

Management / Logistics - Embry-Riddle Aeronautical University

Military Service - United States Army