Michael Cruz

IT Support Specialist with diverse experience in cloud support, system administration, and technical troubleshooting across Windows and Linux environments. Proven ability to manage critical incidents, provide customer service excellence, and streamline processes through documentation and standard operating procedures. Skilled in supporting SaaS solutions like Microsoft 365, managing cloud services (AWS, Azure), and collaborating across teams to ensure efficient resolution of technical issues in fast-paced environments.

I have over 4 years of IT experience, starting from helpdesk/desktop support roles and most recently, cloud support engineering (AWS and some Azure exposure). I am customer-focused and comfortable working in fast-paced environments.

BS in Information Systems Security