Zubair Yousuf

Cloud Support Engineer with 4+ years of hands-on experience supporting cloud and on-premises IT environments for global teams. Skilled in Linux administration, MySQL/Redis, and network troubleshooting (DNS, SSH, VPN, firewall), with exposure to AWS-hosted environments through large-scale infrastructure migrations. Strong track record of resolving employee support requests, hardening infrastructure, and maintaining high-availability systems.

Experienced with ticketing platforms (Jira Service Management, Zendesk), incident management, and root cause analysis. Proficient in Bash/Python automation to reduce operational overhead and accelerate troubleshooting. Comfortable working independently across international time zones and collaborating with technical and non-technical stakeholders alike.

Senior Engineer I at Digital Ocean (Cloudways) (2022-01 – Present)

• Led 1,000+ website migrations (WordPress, Laravel, Magento, React, custom CMS), managing planning, DNS/SSL, database migration, testing, and cutover with minimal downtime.
• Migrated client infrastructure from AWS and other cloud platforms to Cloudways, gaining hands-on exposure to AWS service configurations during planning, DNS cutover, and database migration phases.
• Designed and implemented secure virtual networks, firewall rules, and SSH access policies to harden infrastructure.
• Supported MySQL/MariaDB and Redis-based applications by troubleshooting performance and data-related issues in production systems.
• Implemented monitoring and observability (logs, metrics, traces) to accelerate incident detection and troubleshooting.
• Performed root cause analysis on recurring infrastructure incidents, including DNS and connectivity issues, and implemented preventive fixes to reduce repeat support tickets.
• Working knowledge of CI/CD pipelines, GitHub Actions, and container/Kubernetes fundamentals.
• Automated routine operations with Bash and Python scripts to reduce manual effort and speed deployments.
• Configured Linux servers for diverse workloads and supported installation of user-requested software packages.
• Provided L2/L3 technical support to global customers, handling support tickets and available to assist teams across Asia-Pacific and Americas time zones.

Bachelor's Degree in Software Engineering – Bahria University (2017 – 2021)