Michael Davis

Reliable and adaptable professional with experience in commercial truck driving, customer service, warehouse operations, security, and retail. Skilled at communicating with customers, resolving service and billing issues, completing accurate data entry, and supporting safe, efficient daily operations. Works effectively independently and as part of a team, with a strong focus on dependability, organization, and service quality.

Truck Driver at Covenant Transportation; Pepsi; Byrne Dairy; Onondaga County DOT; Envirocon (2014 – Present)

• Worked in truck-driving roles with Covenant Transportation (Chattanooga, TN), Pepsi (Syracuse, NY), Byrne Dairy (Syracuse, NY), Onondaga County DOT (Syracuse, NY), and Envirocon (Buffalo, NY).
• Applied transportation and driving experience across multiple employers and operating environments.

Customer Service Representative at Medical Answering Services, LLC (2011 – 2014)

• Assisted Medicaid subscribers with medical and transportation service inquiries.
• Entered trip invoice information and applied accurate coding for New York State Medicaid.

Customer Service Representative at Harp North (2010 – 2010)

• Provided customer support and helped address service-related questions.

Customer Service Representative at Sutherland Group (2008 – 2009)

• Delivered customer service electronically to a national customer base.
• Investigated billing discrepancies and product-service concerns.
• Identified sales opportunities to better meet customer needs and support service goals.

Warehouse Associate / Shipping & Receiving at Target; Ainsley Superior Warehouse; Rite Aid Warehouse; Southern Wine & Spirits Distribution (2007 – 2011)

• Supported assigned shipping and receiving activities to help meet customer and operational needs.
• Loaded trucks and performed physical work requiring the ability to lift up to 50 pounds.
• Completed temporary assignments across warehouse and distribution settings.

Security Guard at Safe and Secure Security (2007 – 2007)

• Performed assigned security and loss-prevention duties at client locations.
• Received security-guard licensing through the company.

Sales Associate at JCPenney, Carousel Mall (2005 – 2005)

• Assisted customers and performed sales-floor duties.
• Replenished and maintained floor stock during the busy holiday season.

Outreach Volunteer at Hopps Memorial Outreach Program (2006 – 2007)

Records Clerk (Summer) at Veterans Administration Hospital (2003 – 2003)

– National Tractor Trailer School (2014)

Apprentice Training in Brick Mason (2002 – 2003)

Grades 9–12 – Corcoran Senior High School