Michael Elizondo

My name is Michael Elizondo (Mike). I reside in a little town near Houston, Texas. I have a bachelors from Texas A & M University – San Antonio, Texas in Information Assurance and Security. I am in my last year at Drexel University. My specialization will be going down the cybersecurity track.

My experience stems from working with users within the organization. They are employees at their desks and remote that need assistance with their computers. I handle software and hardware repairs and installations, conducting systems upgrades, and running diagnostic testing currently using the ServiceNow ticket system.

• Keep systems up-to-date through operating systems upgrades
• Monitor web performance, network availability, and security
• Oversee troubleshooting for system errors
• Provide helpdesk support for network issues
• Provide technical support either by phone, remote access or site visits as needed
• Respond to IT issues, hardware maintenance, software, networking, etc.
• Evaluate connectivity issues, equipment, and software
• Set up equipment for new users
• Install, test, and monitor servers, firewalls, and new software
• Perform data backups
• Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more

Information Security/Cybersecurity

Working towards a Masters Degree