Michael Galapate

Working with coordinated case managers promotes a comprehensive knowledge of the scope, purpose/role, and eligibility requirements of available services provided by each case manager in a collaborative or coordinated arrangement.

Emergency Shelter Coordinator - Catholic Charities of Southern Nevada - Las Vegas, NV

(2025-07)

Working with coordinated case managers promotes a comprehensive knowledge of the scope, purpose/role, and eligibility requirements of available services provided by each case manager in a collaborative or coordinated arrangement.

• Coordinate Emergency Shelter intake, enrollment, and data collection at Emergency shelter intake/reception center
• Makes entries to client files and entries in the program database on a daily basis
• Assists clients by managing use of services, and expediting service delivery through linkage activities
• Facilitates and coordinates supportive activities with case management including employment assistance programs, job readiness training, and financial education
• Establishes and maintains resources
• Reviews programs and eligibility requirements, outreach to current and potential partner agencies, monitoring social action, data collection, and program evaluation
• Maintain a safe and clean environment for homeless men and staff
• Maintain awareness of situations that may result in safety, hazards, or property damage, and notify supervisors on duty
• Performs other related duties as required

Patient Services Representative II (Remote) - Livanta, LLC - Remote

(2022-01 - 2025-04)

• Encodes patient data to QMARS and CompassWeb databases
• Creates, documents, and process cases generated for Medicare appeals for east and west coast medical providers
• Sorts and compiles medical records according to which state records belong to and accomplish any task given by the shift supervisor

Tower Attendant - The Strat - Las Vegas, NV

(2020-01 - 2025-06)

• Keeps guest queues and pre-loading areas clean and attractive
• Takes guests to their requested floors and ensures guests enter and exit elevators in a timely and safe manner
• Maintains proper elevator capacities at all times
• Creates an atmosphere of fun and excitement
• Explains loading, unloading and safety procedures to guests as they arrive or depart areas and ensures they understand the importance of these procedures
• Consistently follows all operating, safety and emergency evacuation procedures

Uber Eats Driver - Uber

(2017-04 - 2020-01)

• Deliver packaged items to assigned residential and commercial addresses

Sales Associate - Fallas Paredes

(2016-01 - 2018-05)

Sales associates perform multiple roles with the retail chain.

• Duties include working as cashiers and stock employees in addition to assisting customers with making purchases, as necessary
• Works in various departments as needed and report directly to department managers

UA Monitor - Cornerstone Counseling Center

(2015-05 - 2015-09)

• Facilitates UA testing for Cornerstone Counseling clients in a kind and professional manner with privacy being top priority
• Performs cash handling duties and balances drawer at end of shift
• Collects samples at end of shift to be sent to the toxicology labs for testing

Data Analyst - Rewards Call Center Solutions, LLC

(2014-06 - 2015-01)

• Imports, sorts, classify, and validates data with the purpose of sales for Comcast Agent Rewards Program for closing reports receive from real estate agents on different states where Comcast Service is available
• Ensures all data entered are good leads and no duplicates are entered in the Comcast Customer Relationship Management (CRM)
• Report daily to Program Manager of total amount of data received and kept informed of issues/concerns of all data being entered into the CCRM

Veterans Services Assistant - United States Veterans Services - Las Vegas, Nevada

(2013-11 - 2014-06)

• Assists in the delivery of basic services (such as shelter, food, hygiene, etc.) to veterans served at the facility
• Ensures harmonious atmosphere at the facility by maintaining communication with clinical staff and maintaining a therapeutic community environment
• Assists in the delivery/handling of client mail
• Assists clients with the move-in and move-out from the facility
• Responsible for the preventing or de-escalating any verbal and physical altercations from the facility including submitting Incident Reports to the Veteran Service Coordinator or Lead Veterans Service Assistant concerning these events
• Responsible for addressing client issues timely to ensure the non-interruption of services
• Provides daily shuttle van transportation to community agencies such as VA, DMV, Social Security
• Conveying needs to the Veteran Service Coordinator or Lead Veterans Service Assistant to maintain supply inventory of supplies and ensures proper storage
• Assists with maintenance and upkeep of the facility and ensures readiness for inspections
• Assists in the implementation of toxicology testing to promote a sober environment
• Responsible for implementation of all safety and emergency procedures
• Assist the Veteran Service Coordinator in bed checks, inspections of rooms to ensure a clean, safe and hazardless environment
• Conducts various administrative duties to include documentation of bed check, inspections, incident reports, client logs
• Facilitate routine daily living activities for clients
• Adheres to the site work order procedure, and other duties as assigned

Knowledge Operations Manager - United States Air Force - Grand Forks AFB, North Dakota

(2008-05 - 2013-07)

• Planning, coordinating, sharing, and controlling an organization's data and information assets
• Manages technologies to capture, organize, and store tacit (personal know-how) and explicit (recorded) knowledge
• Accepts, processes, and applies correct postages and endorsements to official mail
• Processed equipment account transactions and maintained accountability on Information technology assets

Associate - Computer Office Technology (COT) - Community College of Southern Nevada (CSN) (2016 - 2018)

Associate - Computer Information Technology (CIT) - Community College of Southern Nevada (CSN) (2014 - 2015)

High School Diploma - General Studies - St. Raphael Academy High School (2006-06)