Jurissa Pratt

I am natural guide and connector. I anticipate needs, create systems and I enjoy problem solving. I have proved this when I've supported patrons at a museum, solved banking issues over the phone, and served in fast paced environments.

I thrive in being the go-to person. I am deeply organized, tech savvy, fluent in English and Spanish and most of all, I am committed to service that is kind, efficient and thoughtful. I am eager to fulfill my purpose in a role that blends helping others, learning and systems.

Telephone Banker at Zions Bancorporation (2019-01 – Present)

• Assist a wide range of customers with online banking, accounts, and card issues using multiple systems, including command-line tools.
• Provide clear technical and procedural support over the phone with empathy and patience.
• Problem solve independently, research solutions, and follow up with precision.
• De-escalate tense situations with professionalism, ensuring customer satisfaction.
• Maintain high attention to detail while multitasking during high call volume. Taking notes and software navigation.

Guest Services Associate at The Bass Museum of Art Miami Beach (2017-01 – 2019-12)

• Warmly welcomed and assisted museum guests, answered questions about exhibits and upcoming programs.
• Processed admissions, issued tickets and balanced cash register at shift end.
• Provided guided directions to patrons and ensured positive visitor experience.
• Supported setup and coordination for commuity events and special programs.
• Handled crowd control and protected artwork while engaging in public service.

Food and Beverage Server at Naked Taco Miami Beach (2017-01 – 2019-12)

• Memorized detailed menu, handled orders, and delivered beverages.
• Delivered exceptional customer service in a high volume setting and juggled multiple tables with grace. Balanced fast paced service with personal guest care.
• Processed payments, closed registers and reconciled cash and card transactions.
• Assist in training new servers

Design, Visual Arts & Architectural Fundamentals – Miami Dade College (2013-01 – 2017-12)

Graduated in Fine Arts Magnet – Coral Reef Senior High School (2013-12)