Michael Ganess
Entry-level IT professional with hands-on experience in hardware setup, system maintenance, and troubleshooting
Talent
Jersey CityMember since July 24, 2026
Hardware troubleshooting & system setupBasic networking (DNS, wireless, connectivity issues)Linux fundamentals & command lineMicrosoft Office Suite (Word, Excel, PowerPoint, Outlook)Problem-solving and critical thinkingStrong communication (technical & non-technical)Time management and organizationAbility to work independently and in team environments
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Hardware troubleshooting & system setupBasic networking (DNS, wireless, connectivity issues)Linux fundamentals & command lineMicrosoft Office Suite (Word, Excel, PowerPoint, Outlook)Problem-solving and critical thinking
About
Entry-level IT professional with hands-on experience in hardware setup, system maintenance, and troubleshooting. Seeking to apply technical skills and customer-focused problem-solving in an IT support or help desk role.
Experience
IT Intern at High Tech High School (2019-07 – 2019-08)
- Maintained and repaired ~300 student Chromebooks, resolving hardware and software issues
- Reset and configured 240+ Dell desktop systems, including monitors and peripherals
- Worked independently in a fast-paced environment, ensuring devices were ready for student use
- Assisted in IT operations during a school transition, adapting to limited supervision
Lead Quality Assurance Tester (Volunteer) at Anime Last Stand (Roblox Game) (2025-04 – Present)
- Tested new features and identified bugs in a live game with 60,000+ weekly players
- Collaborated with developers and testers to ensure stable releases and balanced gameplay
- Reported issues with clear documentation, improving development efficiency
- Supported the onboarding of new testers by explaining testing procedures and workflows
Education
Associate's Degree in Liberal Arts – Hudson County Community College (2021-08 – 2023-05)
Business Management – Pace University (2020-08 – 2021-06)
Skills
system maintenanceand troubleshooting
