Logistics Coordinator
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Motivated, process-driven professional with progressive experience in logistics and transportation management. Expert in streamlining processes, enhancing productivity levels, and implementing continuous improvement solutions. Agile in providing exceptional customer service to maintain long-term customer relationships. Equipped with an excellent work ethic, a desire to succeed, and a sense of absolute integrity to achieve exceptional outcomes while handling demanding tasks with maximum efficiency.
TRANSPORTATION REPRESENTATIVE, Smithfield Foods | Suffolk, VA Jun 2022 – Aug 2024
Played an integral role in facilitating the distribution of fresh/frozen products to customers and consumers by analyzing production metrics against market needs in supply and demand planning and focusing on product transportation through logistics.
· Ensured on-time delivery and customer satisfaction by promptly addressing the logistical problems that arose during the transportation of pork products using programs such as Zendesk and FourKites.
· Enforced sound decision-making skills in making delivery appointments to both large corporate DCs (Walmart/Kroger) and smaller mom-and-pop businesses to ensure products were delivered in accordance with customers’ requests.
· Optimized customer relationships and service by performing extensive CRM management of customers all over the US.
· Guaranteed loyalty and operational efficiency by building robust relationships with customers and carriers via phone and email.
· Accounted for showcasing new Representatives and other departments the duties and programs relating to the job.
MULTI-STORE MANAGER, Peninsula Logistics | Williamsburg, VA Oct 2020 – Jun 2022
Successfully developed plans and procedures relevant to the truck transportation industry while ensuring compliance with regulations.
· Spearheaded the day-to-day operations and monitored the inventory levels of the company’s mailroom supplies regularly.
· Implemented quality control measures to consistently meet and exceed the established KPIs for customer satisfaction and service excellence while upholding the highest standards of operational performance.
· Maintained the highest level of competency by developing a solid workforce through training of 3+ new employees.
· Ensured legal documents were notarized according to regulatory standards and delivered completed documents promptly.
· Consistently exceeded sales targets with proactive strategies by upselling and cross-selling available services to customers.
Bachelor of Arts, Major in Political Science, National Security Studies
Virginia Polytechnic & State University, Blacksburg, VA | May 2020 - Cum Laude
