Michael Iocca

Highly dependable and driven operations professional. Ability to work in a fast-paced, ever demanding environment, while maintaining emphasis on quality and production. Demonstrated ability to meet goals while achieving high-quality work product and standards. Adept at identifying problems and implementing solutions in order to advance production goals.

Outbound Packer – Singles at AMAZON (2021-09 – 2022-10)

Operated equipment and secured items for shipment while collaborating with team members to maintain productivity and quality standards.

• Operated equipment such as taping and dunnage machines correctly.
• Secured items with dunnage to protect them from damage during shipment.
• Worked together with fellow associates to ensure all resources needed to do the job sufficiently are provided.
• Built relationships with team members to improve productivity and quality.
• Collaborated with a variety of departments to ensure proper workflow and completion of product.
• Used safe lifting procedures to handle bulky and heavy items such as Ships in Own Container (SIOC) products.
• Applied labels (e.g., sp00 labels) to packages items in preparation for outbound shipping.
• Followed all health and safety procedures and act on them as needed.

Outbound Stow Associate at AMAZON (2020-08 – 2021-09)

Picked, scanned, and placed items into storage shelves in a fast and efficient manner while maintaining safety standards.

• Picked, scanned, and placed items into storage shelves in a fast and efficient manner.
• Maintained a minimum rate of scanning and putting away items (around 450 items an hour).
• Followed the correct procedures to operate equipment and machinery.
• Placed items into the correct shelving/slots/bins for storage that are moved by robots.
• Kept items in storage bins organized, with safety in mind.
• Built relationships with team members to improve productivity and quality.
• Collaborated with a variety of departments to ensure proper workflow and completion of product.
• Followed all health and safety procedures and act on them as needed.

Shift Lead Supervisor at BON APPETIT MANAGEMENT COMPANY/COMPASS GROUP USA, INC. (2016-01 – 2020-12)

Managed staffing, customer service, safety compliance, and financial operations for multiple associates while developing training materials.

• Improved staffing levels, customer service scores, safety practice adherence, and staff compliance to procedures and practices by ensuring employees had regular training.
• Aligned product orders and shipments to meet business needs.
• Managed all revenue streams and oversees the reconciliation and balancing of financials between Bon Appétit and Client.
• Assisted in the development of an operation manual used in the training of new associates, increasing new associate efficiency and decreased learning time by 30 days.
• Promoted a high involvement workforce while managing 15 or more associates at any time.

Route Technician at TERMINX (2013-01 – 2015-12)

Maintained and serviced route customers according to company standards while submitting daily service reports and assisting coworkers.

• Maintained and serviced all route customers according to company standards and procedures.
• Submitted daily service reports as required
• Kept management informed of any problems encountered on service routes
• Performed duties beyond normal responsibilities from time to time as needed
• Assisted other coworkers as needed at residential property

Inventory Specialist and Pro Desk Associate at HOME DEPOT (2008-01 – 2012-12)

Implemented BOPIS program, identified improvement opportunities, and maintained product PAR levels while earning national recognition.

• Implemented company's Buy Online Pickup in Store (BOPIS) program, followed up with customers to assess satisfaction and obtain feedback to improve results.
• Identified improvement opportunities and worked with operation team to implement solutions.
• Tracked and maintained product PAR levels in assigned departments.
• Nominated for the Orange Apron recognition program at the national level.

Computer Technician at COMPUTECH SERVICES (2000-01 – 2008-12)

Installed, maintained, troubleshot, and upgraded computer systems and networks for individuals and small businesses.

• Installed, maintained, troubleshoot, and upgraded computer software and hardware, personal computer networks, and peripheral equipment for individuals and small businesses.
• Marketed business utilizing word of mouth strategies and providing a high level of service.

Workforce Development in Hospitality Boot Camp – Cuyahoga Community College

Certificate in PC Specialist – Computer Savvy

Certificate in Computer Repair Technician – Cleveland Institute of Technology