Michael Reginald Johnson
STRATEGIC PLANNING | INFRASTRUCTURE MANAGEMENT | PROGRAM & DELIVERY MANAGEMENT
Executive Summary and Objective.
Accomplished Director-Manager of data centers, SD-WAN, cloud infrastructures and a seasoned IT operations management technical lead with over 15 years of industry experience specializing in architecture, design, development, deployment, and support for applications. Proven expertise in leading cross-functional teams to ensure 24x7 system operations, user support, and service level agreements. Adept in troubleshooting, recovery, and root cause analysis.
Proficient in DevOps practices and cloud technologies, with a strong background in full stack development and complex database environments. Committed to driving efficient, high-performance IT solutions in multi-vendor, multi-organizational settings.
Expert in IT cloud infrastructure management, data center operations, SD-WAN, and network architecture. Strategic planning, team leadership, and aligning IT initiatives with business objectives to enhance growth and operational efficiency. Skilled at driving technological innovations and leading cross-functional teams to achieve strategic goals.
Open to on-site, remote, or hybrid positions with a focus on maintaining work-life balance. Seeking to leverage expertise in data center management, network design, security, and team leadership to drive innovation and efficiency.
Security Clearance: U.S. Department of Defense (DoD) Top Secret
Core Competencies
- IT Strategy & Vision: Architecture Design, Infrastructure Optimization and cloud strategies
- Leadership: Large-Scale Team Management, Development and Mentoring
- Cybersecurity: Security Service Edge (SSE), Risk & Vulnerability Management
- Business Continuity: Disaster Recovery & Forecasting
- Technological Innovation: Salesforce, GIS, SAP, Robotics Technologies via PLCs
- Financial Management: Budgeting, CapEx and OpEx Management
- Stakeholder Engagement: Vendor & Relationship Management
- Project Management: Agile, Scrum & Program Management
- Strategic Initiatives: Mergers, Acquisitions & Consolidation
- Network Optimization: SD-WAN, Internet of Things (IoT), Edge Security & Performance
- Data Centers, and Infrastructure Management: Data Centers, Call Centers, Buildouts & Expansions
- Telecommunications: VoIP, IP Public Address/Intercom, CCTV & Call Centers
- Cloud Architecture: Multi-Cloud, Infrastructure as Code (IaC) Tools for all Cloud Vendors
- Operational Management: 24/7 Support, Help Desk & Escalation Management
Industry Experience
- Telecommunications: Internet Service Providers, Telco’s
- Finance: Banking & Financial Institutions
- Energy: Utilities & Renewable Energy Companies
- Defense: U.S. Department of Defense & Military Campus Networks
- Entertainment Facilities: Major League Baseball Parks
- Global Infrastructure: Data Centers in Americas, Europe, Asia & Middle East
Key Technologies & Vendors
Networking: Cisco, Juniper, Arista, VMware, IBM, Fortinet, Palo Alto, Nokia, NetApp, Splunk, LiveAction
Cloud & Automation: Terraform, IaC, AWS, Azure, Google, Ansible, Puppet, Chef, Pulumi, SaltStack, Vagrant
Innovation: AI, Machine Learning, Quantum Computing
Professional Experience
Infosys – Newport News, Virginia August 2022 – January 2023
Director Network Infrastructure Principal Consultant
Achievements and Results
- Operational Leadership, led and managed network engineering, operational teams including onshore and offshore,
Results and Impact Metrics
- Improved operational efficiency by 30% and reduced downtime by 23% through strategic team management and process optimization.
- Customer Reporting & Analysis. Provided comprehensive customer reporting for private cloud service deliveries, and data center capacities.
Results and Impact Metrics
- Enhanced customer satisfaction by 45% by accurate performance analysis, reporting, and incident problem updates and mitigations.
- Project Management. Managed complex project deliveries and ensured operational resilience.
Results and Impact Metrics
- Successfully delivered 15+ high-stake projects on time and within budget, driving a 50% increase in project success rate.
- SD-WAN Implementation. Led and coordinated customer private SDWAN planning, design, testing, deployment, and implementation services.
Results and Impact Metrics
- Achieved a 50% reduction in deployment time and a 22% increase in network performance.
- Asset & Vendor Management. Responsible for negotiating best pricing on service contracts and hardware purchases.
Results and Impact Metrics
- Saved $2 million in annual costs through effective DoD negotiations and bulk procurement strategies.
- Standardization & SLA Reporting. Ensured standardizations, utilizations, measurements, and SLA reporting for networks.
Results and Impact Metrics
- Improved SLA compliance by 28% and streamlined reporting processes.
- Equipment Refresh & Upgrades. Conducted equipment refresh and upgrades for Juniper, and Cisco products.
Results and Impact Metrics
- Enhanced network reliability and performance via template configuration, resulting in a 20% reduction in network-related issues.
- Vulnerability Management. Responsible for new OS-IOS releases, upgrades, backups, and evaluating test install patches for vulnerability management.
Results and Impact Metrics
- Increased security posture by 22% through proactive vulnerability management and timely patch installations.
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- Genpact – San Francisco, California March 2022 – July 202
- Senior Network Manager – Service Delivery Services
- Achievements and Results
- Directed a cross-functional, global team to enhance service delivery and operational resilience.
Results and Impact Metrics
- Increased operational efficiency by 38%, Improved team collaboration and reduced incident resolution times by 38%, Team size: 16 engineers, 3 managers. Locations: USA, India, Singapore, Dublin
- Delivered comprehensive network services and resilience planning for critical network devices.
Results and Impact Metrics
- Reduced network downtime by 38%. Enhanced network reliability, leading to a 38% increase in service uptime. Networking devices: Juniper, Arista, Cisco
- Consistently met performance targets by adhering to SLAs.
Results and Impact Metrics
- Achieved 99% SLA adherence. Improved customer satisfaction by 27%. SLA adherence rate 99%
- Managed critical incidents and established post-incident review processes.
Results and Impact Metrics
- Reduced critical incident resolution time by 38%. Improved post-incident communication, reducing recurrence by 40%. Number of critical incidents handled T4 (8) avg.
- Delivered detailed performance reports on cloud services.
Results and Impact Metrics
- Improved cloud service performance by 31%. Enhanced decision-making with accurate data. Reporting frequency: Regular intervals weekly.
- Fostered strong relationships to facilitate effective communication.
Results and Impact Metrics
- Enhanced collaboration, leading to successful project outcomes. Improved stakeholder satisfaction by 40%. Number of stakeholder engagements quarterly.
- PNC Bank Financial Services – Pittsburgh, PA October 2018 – October 2021
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- Enterprise Infrastructure Manager III
- Achievements and Results
- Directed comprehensive service delivery and resilience strategy for PNC’s SD-WAN extensive network.
Results and Impact Metrics
- Improved operational efficiency by 50%. Reduced network incident rates by 50%. Locations supported: 2,380 branches, 4,000 ATMs, 3 data centers, 4 call centers. Team size: 12 engineers
- Led a team of engineers in designing and supporting robust infrastructure solutions.
Results and Impact Metrics
- Increased network performance by 50%. Enhanced security posture, reducing vulnerabilities by 25%. Technologies: Cisco-Viptela SD-WAN, Palo Alto, Aruba Wireless. Team size: 12+ engineers
- Directed strategic planning and continuous improvement for infrastructure.
Results and Impact Metrics
- Streamlined infrastructure roll-out, reducing deployment time by 50%. Improved adherence to standards, reducing errors by 50%. Development of strategies, standards, policies
- Managed change processes for SD-WAN and Cloud environments.
Results and Impact Metrics
- Improved change success rate by 50%. Reduced system downtime during changes by 75%. Number of changes managed 100+
- Match Point Solutions - Pacific Gas and Electric – San Francisco, CA May 2018 – October 2018
- Infrastructure Deployment Service Delivery Lead
- Achievements and Results
- Directed comprehensive deployment plans for critical infrastructure projects.
Results and Impact Metrics
- Completed projects on time and within budget. Improved deployment efficiency by 50%. Number of projects completed 8. Budget adherence 100%
- Ensured timely and budget-compliant deployment of quality products.
Results and Impact Metrics
- Achieved 100% on-time and within-budget deployments outside of construction delays. Ensured PCI and SOX compliance, reducing audit findings by 17%. Budget and time adherence
- Delivered solutions to improve network performance and resilience.
Results and Impact Metrics
- Increased network availability by 50% via dual SD-WAN. Enhanced resiliency, reducing downtime by 50% via network performance metrics
- Enhanced collaboration to ensure successful deployment of networking equipment.
Results and Impact Metrics
- Reduced deployment time by 50%. Improved project alignment, leading to higher success rates. Number of projects completed 8 due to construction delays.
- ApNet Energy sro – Prague, Czech Republic January 2016 – April 2018
- Director of Network Infrastructure
- Achievements and Results
- Managed comprehensive infrastructure planning and IT operations.
Results and Impact Metrics
- Enhanced network reliability by 35%. Improved compliance and performance metrics. Number of infrastructure projects 18.
- Directed problem control processes to improve issue resolution.
Results and Impact Metrics
- Improved problem resolution efficiency by 35%. Reduced network issues recurrence by 40% via number of problems resolved
- Oversaw 24/7 operations, on-offshore teams, managing SLAs and vendor relationships while ensuring high availability and performance.
Results and Impact Metrics
- Achieved 99% SLA compliance and improved vendor relationship management.
- Verizon Terremark – Miami, FL September 2012 – December 2015
- Senior IT & Data Center Infrastructure Manager
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- Achievements and Results
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- Managed complex global IT merger and realignment.
Results and Impact Metrics
- Streamlined operations, reducing operational costs by 15%. Successful migration of 15 data centers. 100% integration of Verizon’s security and governance frameworks.
- Directed IT operations for healthcare applications and infrastructure.
Results and Impact Metrics
- Improved incident response time by 18%, ensured business continuity. 15 engineers managed. 99% uptime for all Verizon applications
- Implemented business continuity and disaster recovery plans.
Results and Impact Metrics
- Enhanced resilience, reducing downtime risk by 35%. 100% compliance with Verizon standards. Quarterly DR testing
- United Data Technologies (UDT) - Moss & Associates – Doral, FL June 2010 – August 2012
- Director of Program Management
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- Achievements and Results
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- Directed network infrastructure deployment for a major sports facility.
Results and Impact Metrics
- Successfully delivered of network infrastructure handed over 6 weeks early and under budget.
- Managed fiber optic network deployments and video feed implementations.
Results and Impact Metrics
- Enhanced video feed reliability and backup processes.100% successful deployment. Users training sessions: 5
- Directed implementation of comprehensive low-voltage systems.
Results and Impact Metrics
- Improved communication and security infrastructure. Security systems installed: 88
- Oversaw cross-project dependencies and risk management.
Results and Impact Metrics
- Reduced project risks, ensuring timely delivery. Projects reviewed: 62 IDF’s
- Fostered strong relationships with union staff and vendors.
Results and Impact Metrics
- Enhanced collaboration, reducing project delays. Relationships improved: 100%
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- U.S. Department of Defense – Southern Command – Doral, FL July 2009 – May 2010
- Senior Network Security Engineer
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- Achievements and Results
- Secured high-level clearance for critical DoD projects.
Results and Impact Metrics
- Enhanced network security, reducing vulnerabilities by 40%. Security audits: 30+
- Managed secure migrations for DoD branches.
Results and Impact Metrics
- Successfully ensured secure and efficient system migrations. Hosts migrations completed: 100+
- Directed classified network migration projects.
Results and Impact Metrics
- Achieved 100% compliance with DoD standards. Projects completed: Confidential
- Delivered vulnerability findings and risk mitigation strategies.
Results and Impact Metrics
- Implemented mitigations, enhancing security posture. Vulnerabilities identified: 100+
- Airnet Communications – Miami, FL April 2004 – June 2009
- Director of Network Infrastructure
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- Achievements and Results
- Directed strategic networking initiatives for commercial infrastructures.
Results and Impact Metrics
- Enhanced global connectivity, increasing BGP performance by %33. Markets delivered: 17+
- Managed engineering and deployment of international network infrastructures.
Results and Impact Metrics
- Improved international network reliability and speed. Projects completed: 17+
- Implemented ITIL best practices for network infrastructure.
Results and Impact Metrics
- Aligned infrastructure with business goals, improving efficiency. ITIL processes adopted: 100%
- Managed vendor negotiations and service agreements.
Results and Impact Metrics
- Achieved cost savings and improved service quality. Contracts managed: 17+
- Comcast Corporation – Philadelphia, PA February 2002 – March 2004
- Senior Infrastructure Manager
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- Achievements and Results
- Directed national fiber optic backbone infrastructure projects.
Results and Impact Metrics
- Enhanced connectivity and infrastructure reliability. Projects completed: 10+
- Oversaw daily operations and managed a team of engineers.
Results and Impact Metrics
- Improved operational efficiency and SLA adherence. Engineers managed: 15
- Optimized network design and implementation processes.
Results and Impact Metrics
- Lowered costs and increased deployment speed. Deployment time reduced by 18%
- Network Migrations. Led major and complex service requests and network migrations for companies acquired by mergers & acquisitions.
Results and Impact Metrics
- Successfully migrated and integrated networks for Media One, AT&T Broadband, & Tele-Communications inc. (TCI) ensured seamless transitions and continuity of services
Education
- Bachelor of Science - Computer Technology Engineering
- CDI | Atlanta, GA
Certification
Scrum Master, Fortinet Certified NSE-3 Security, CCNA-Cisco Certified Network Associate, CCDA-Cisco Certified Design Associate, Verizon Lean Six Sigma, CompTIA Security+
