Michael Johnson
STRATEGIC PLANNING | INFRASTRUCTURE MANAGEMENT |
Talent
Los Angeles, Los AngelesMember since May 17, 2024
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About
Michael Reginald Johnson Cover Letter
Americas – Europe - Asia
____________________________________________________________________________________________________
STRATEGIC PLANNING | INFRASTRUCTURE MANAGEMENT | DEPLOYMENT MANAGEMENT
U.S. Department of Defense (DoD) Top Secret Security Clearance
Selection Committee,
My technical leadership starts with my personal managerial style that is adaptive based on performance, collaboration, and preparedness. I adapt to teams, industries and technologies and align them with business requirements including business continuity plans, road maps, and disaster recoveries.
I’ve utilized this adaptive managerial style with team sizes from 10 to 64 which includes the following.
- Personal level
- Business level
- Skill set level and forward thinking.
- Enhance work life balance.
- Tools, documentation, drawings, and procedures
- End of year performance objectives
- Internal and external departmental collaboration
- Automation, innovation, and reporting
- Offshore teams’ management
- Problem detection and management of root cause analysis
- Vendors, supply change, and relationship management.
- Industries with thousands of users and locations worldwide
- Telecommunications: Internet Service Providers and Cable Companies
- Finance: Banking & Financial Institutions
- Energy: Utilities & Renewable Energy Companies
- Defense: U.S. Department of Defense & Military Campus Networks
- Entertainment: Major League Baseball Parks with union laborers
- Global Infrastructure: Data Centers in Americas, Europe, Asia & Middle East
- Infrastructure Technologies
- Wireless infrastructures and environments
- Wide area networking and local area networking
- Low voltage wiring, VoIP, IP public address-intercom, and (CCTV) video security cameras
- Multi cloud services, via Infrastructures as Code for configurations, and infrastructures
- AI for hop-to-hop Application flow analysis
- SD-WAN plan, design, build, deploy, support, and improve.
- Robotics and shipping cranes connectivity via PLC's (programmable logic controllers)
- Virtualization
- Internet of Things (IoT)
- Cyber security and vulnerability management
In the interim, thank you for reviewing my cover letter and resume.
Sincerely,
Michael R. Johnson
Experience
Michael Reginald Johnson
STRATEGIC PLANNING | INFRASTRUCTURE MANAGEMENT | PROGRAM & DELIVERY MANAGEMENT
Executive Summary and Objective.
Accomplished Director-Manager of data centers, SD-WAN, cloud infrastructures and a seasoned IT operations management technical lead with over 15 years of industry experience specializing in architecture, design, development, deployment, and support for applications. Proven expertise in leading cross-functional teams to ensure 24x7 system operations, user support, and service level agreements. Adept in troubleshooting, recovery, and root cause analysis.
Proficient in DevOps practices and cloud technologies, with a strong background in full stack development and complex database environments. Committed to driving efficient, high-performance IT solutions in multi-vendor, multi-organizational settings.
Expert in IT cloud infrastructure management, data center operations, SD-WAN, and network architecture. Strategic planning, team leadership, and aligning IT initiatives with business objectives to enhance growth and operational efficiency. Skilled at driving technological innovations and leading cross-functional teams to achieve strategic goals.
Open to on-site, remote, or hybrid positions with a focus on maintaining work-life balance. Seeking to leverage expertise in data center management, network design, security, and team leadership to drive innovation and efficiency.
Security Clearance: U.S. Department of Defense (DoD) Top Secret
Core Competencies
- IT Strategy & Vision: Architecture Design, Infrastructure Optimization and cloud strategies
- Leadership: Large-Scale Team Management, Development and Mentoring
- Cybersecurity: Security Service Edge (SSE), Risk & Vulnerability Management
- Business Continuity: Disaster Recovery & Forecasting
- Technological Innovation: Salesforce, GIS, SAP, Robotics Technologies via PLCs
- Financial Management: Budgeting, CapEx and OpEx Management
- Stakeholder Engagement: Vendor & Relationship Management
- Project Management: Agile, Scrum & Program Management
- Strategic Initiatives: Mergers, Acquisitions & Consolidation
- Network Optimization: SD-WAN, Internet of Things (IoT), Edge Security & Performance
- Data Centers, and Infrastructure Management: Data Centers, Call Centers, Buildouts & Expansions
- Telecommunications: VoIP, IP Public Address/Intercom, CCTV & Call Centers
- Cloud Architecture: Multi-Cloud, Infrastructure as Code (IaC) Tools for all Cloud Vendors
- Operational Management: 24/7 Support, Help Desk & Escalation Management
- Telecommunications: Internet Service Providers, Telco’s
- Finance: Banking & Financial Institutions
- Energy: Utilities & Renewable Energy Companies
- Defense: U.S. Department of Defense & Military Campus Networks
- Entertainment Facilities: Major League Baseball Parks
- Global Infrastructure: Data Centers in Americas, Europe, Asia & Middle East
Networking: Cisco, Juniper, Arista, VMware, IBM, Fortinet, Palo Alto, Nokia, NetApp, Splunk, LiveAction
Cloud & Automation: Terraform, IaC, AWS, Azure, Google, Ansible, Puppet, Chef, Pulumi, SaltStack, Vagrant
Innovation: AI, Machine Learning, Quantum Computing
Professional Experience
Infosys – Newport News, Virginia August 2022 – January 2023
Director Network Infrastructure Principal Consultant
Achievements and Results
- Operational Leadership, led and managed network engineering, operational teams including onshore and offshore,
- Improved operational efficiency by 30% and reduced downtime by 23% through strategic team management and process optimization.
- Customer Reporting & Analysis. Provided comprehensive customer reporting for private cloud service deliveries, and data center capacities.
- Enhanced customer satisfaction by 45% by accurate performance analysis, reporting, and incident problem updates and mitigations.
- Project Management. Managed complex project deliveries and ensured operational resilience.
- Successfully delivered 15+ high-stake projects on time and within budget, driving a 50% increase in project success rate.
- SD-WAN Implementation. Led and coordinated customer private SDWAN planning, design, testing, deployment, and implementation services.
- Achieved a 50% reduction in deployment time and a 22% increase in network performance.
- Asset & Vendor Management. Responsible for negotiating best pricing on service contracts and hardware purchases.
- Saved $2 million in annual costs through effective DoD negotiations and bulk procurement strategies.
- Standardization & SLA Reporting. Ensured standardizations, utilizations, measurements, and SLA reporting for networks.
- Improved SLA compliance by 28% and streamlined reporting processes.
- Equipment Refresh & Upgrades. Conducted equipment refresh and upgrades for Juniper, and Cisco products.
- Enhanced network reliability and performance via template configuration, resulting in a 20% reduction in network-related issues.
- Vulnerability Management. Responsible for new OS-IOS releases, upgrades, backups, and evaluating test install patches for vulnerability management.
- Increased security posture by 22% through proactive vulnerability management and timely patch installations.
- Genpact – San Francisco, California March 2022 – July 202
- Senior Network Manager – Service Delivery Services
- Achievements and Results
- Directed a cross-functional, global team to enhance service delivery and operational resilience.
- Increased operational efficiency by 38%, Improved team collaboration and reduced incident resolution times by 38%, Team size: 16 engineers, 3 managers. Locations: USA, India, Singapore, Dublin
- Delivered comprehensive network services and resilience planning for critical network devices.
- Reduced network downtime by 38%. Enhanced network reliability, leading to a 38% increase in service uptime. Networking devices: Juniper, Arista, Cisco
- Consistently met performance targets by adhering to SLAs.
- Achieved 99% SLA adherence. Improved customer satisfaction by 27%. SLA adherence rate 99%
- Managed critical incidents and established post-incident review processes.
- Reduced critical incident resolution time by 38%. Improved post-incident communication, reducing recurrence by 40%. Number of critical incidents handled T4 (8) avg.
- Delivered detailed performance reports on cloud services.
- Improved cloud service performance by 31%. Enhanced decision-making with accurate data. Reporting frequency: Regular intervals weekly.
- Fostered strong relationships to facilitate effective communication.
- Enhanced collaboration, leading to successful project outcomes. Improved stakeholder satisfaction by 40%. Number of stakeholder engagements quarterly.
- PNC Bank Financial Services – Pittsburgh, PA October 2018 – October 2021
- Enterprise Infrastructure Manager III
- Achievements and Results
- Directed comprehensive service delivery and resilience strategy for PNC’s SD-WAN extensive network.
- Improved operational efficiency by 50%. Reduced network incident rates by 50%. Locations supported: 2,380 branches, 4,000 ATMs, 3 data centers, 4 call centers. Team size: 12 engineers
- Led a team of engineers in designing and supporting robust infrastructure solutions.
- Increased network performance by 50%. Enhanced security posture, reducing vulnerabilities by 25%. Technologies: Cisco-Viptela SD-WAN, Palo Alto, Aruba Wireless. Team size: 12+ engineers
- Directed strategic planning and continuous improvement for infrastructure.
- Streamlined infrastructure roll-out, reducing deployment time by 50%. Improved adherence to standards, reducing errors by 50%. Development of strategies, standards, policies
- Managed change processes for SD-WAN and Cloud environments.
- Improved change success rate by 50%. Reduced system downtime during changes by 75%. Number of changes managed 100+
- Match Point Solutions - Pacific Gas and Electric – San Francisco, CA May 2018 – October 2018
- Infrastructure Deployment Service Delivery Lead
- Achievements and Results
- Directed comprehensive deployment plans for critical infrastructure projects.
- Completed projects on time and within budget. Improved deployment efficiency by 50%. Number of projects completed 8. Budget adherence 100%
- Ensured timely and budget-compliant deployment of quality products.
- Achieved 100% on-time and within-budget deployments outside of construction delays. Ensured PCI and SOX compliance, reducing audit findings by 17%. Budget and time adherence
- Delivered solutions to improve network performance and resilience.
- Increased network availability by 50% via dual SD-WAN. Enhanced resiliency, reducing downtime by 50% via network performance metrics
- Enhanced collaboration to ensure successful deployment of networking equipment.
- Reduced deployment time by 50%. Improved project alignment, leading to higher success rates. Number of projects completed 8 due to construction delays.
- ApNet Energy sro – Prague, Czech Republic January 2016 – April 2018
- Director of Network Infrastructure
- Achievements and Results
- Managed comprehensive infrastructure planning and IT operations.
- Enhanced network reliability by 35%. Improved compliance and performance metrics. Number of infrastructure projects 18.
- Directed problem control processes to improve issue resolution.
- Improved problem resolution efficiency by 35%. Reduced network issues recurrence by 40% via number of problems resolved
- Oversaw 24/7 operations, on-offshore teams, managing SLAs and vendor relationships while ensuring high availability and performance.
- Achieved 99% SLA compliance and improved vendor relationship management.
- Verizon Terremark – Miami, FL September 2012 – December 2015
- Senior IT & Data Center Infrastructure Manager
- Achievements and Results
- Managed complex global IT merger and realignment.
- Streamlined operations, reducing operational costs by 15%. Successful migration of 15 data centers. 100% integration of Verizon’s security and governance frameworks.
- Directed IT operations for healthcare applications and infrastructure.
- Improved incident response time by 18%, ensured business continuity. 15 engineers managed. 99% uptime for all Verizon applications
- Implemented business continuity and disaster recovery plans.
- Enhanced resilience, reducing downtime risk by 35%. 100% compliance with Verizon standards. Quarterly DR testing
- United Data Technologies (UDT) - Moss & Associates – Doral, FL June 2010 – August 2012
- Director of Program Management
- Achievements and Results
- Directed network infrastructure deployment for a major sports facility.
- Successfully delivered of network infrastructure handed over 6 weeks early and under budget.
- Managed fiber optic network deployments and video feed implementations.
- Enhanced video feed reliability and backup processes.100% successful deployment. Users training sessions: 5
- Directed implementation of comprehensive low-voltage systems.
- Improved communication and security infrastructure. Security systems installed: 88
- Oversaw cross-project dependencies and risk management.
- Reduced project risks, ensuring timely delivery. Projects reviewed: 62 IDF’s
- Fostered strong relationships with union staff and vendors.
- Enhanced collaboration, reducing project delays. Relationships improved: 100%
- U.S. Department of Defense – Southern Command – Doral, FL July 2009 – May 2010
- Senior Network Security Engineer
- Achievements and Results
- Secured high-level clearance for critical DoD projects.
- Enhanced network security, reducing vulnerabilities by 40%. Security audits: 30+
- Managed secure migrations for DoD branches.
- Successfully ensured secure and efficient system migrations. Hosts migrations completed: 100+
- Directed classified network migration projects.
- Achieved 100% compliance with DoD standards. Projects completed: Confidential
- Delivered vulnerability findings and risk mitigation strategies.
- Implemented mitigations, enhancing security posture. Vulnerabilities identified: 100+
- Airnet Communications – Miami, FL April 2004 – June 2009
- Director of Network Infrastructure
- Achievements and Results
- Directed strategic networking initiatives for commercial infrastructures.
- Enhanced global connectivity, increasing BGP performance by %33. Markets delivered: 17+
- Managed engineering and deployment of international network infrastructures.
- Improved international network reliability and speed. Projects completed: 17+
- Implemented ITIL best practices for network infrastructure.
- Aligned infrastructure with business goals, improving efficiency. ITIL processes adopted: 100%
- Managed vendor negotiations and service agreements.
- Achieved cost savings and improved service quality. Contracts managed: 17+
- Comcast Corporation – Philadelphia, PA February 2002 – March 2004
- Senior Infrastructure Manager
- Achievements and Results
- Directed national fiber optic backbone infrastructure projects.
- Enhanced connectivity and infrastructure reliability. Projects completed: 10+
- Oversaw daily operations and managed a team of engineers.
- Improved operational efficiency and SLA adherence. Engineers managed: 15
- Optimized network design and implementation processes.
- Lowered costs and increased deployment speed. Deployment time reduced by 18%
- Network Migrations. Led major and complex service requests and network migrations for companies acquired by mergers & acquisitions.
- Successfully migrated and integrated networks for Media One, AT&T Broadband, & Tele-Communications inc. (TCI) ensured seamless transitions and continuity of services
- Bachelor of Science - Computer Technology Engineering
- CDI | Atlanta, GA
Scrum Master, Fortinet Certified NSE-3 Security, CCNA-Cisco Certified Network Associate, CCDA-Cisco Certified Design Associate, Verizon Lean Six Sigma, CompTIA Security+
Education
Education
BS Computer Technology Engineering
CDI | Atlanta, GA
Certification
Scrum Master, Fortinet Certified NSE-3 Security, CCNA-Cisco Certified Network Associate, CCDA-Cisco Certified Design Associate, Verizon Lean Six Sigma, CompTIA Security+
