Legal Secretary - Remote at Law office of Deborah Roffman-Media, PA (2017-08 – Present)
- Utilized customer service skills to answer inbound phone calls and Forward calls, resolve complaints, answer questions, record messages, and maintain rapport with clients
- Handled delivery of legal documents to appropriate locations
- Completed, filed, and organized legal paperwork
- Provided administrative support to attorneys by drafting and proofreading legal documents, including contracts, briefs, and pleadings
- Managed attorney calendars, scheduling appointments, court dates, and meetings with clients
- Maintained organized filing system for legal documents and correspondence to ensure easy retrieval of information
- Prepared and filed legal forms with courts and government agencies in a timely manner
- Coordinated communication between attorneys, clients, opposing counsel, and court personnel
- Conducted research on case law using online databases to assist attorneys in preparing for trials or hearings
- Assisted in the preparation of trial binders by organizing exhibits, witness lists, and other relevant materials
Certified Peer Support Specialist at Community Alliance-Omaha, NE (2023-11 – 2024-08)
- Provided one-on-one support to individuals with mental health challenges, offering empathy, understanding, and encouragement
- Assisted clients in developing personalized recovery plans, setting goals, and identifying resources for support
- Advocated for clients' rights and needs within the mental health system, ensuring access to appropriate services and treatment options
- Collaborated with a multidisciplinary team of healthcare professionals to coordinate care plans and ensure holistic support for clients
- Maintained accurate documentation of client interactions, progress notes, and treatment outcomes in compliance with confidentiality regulations
- Provided crisis intervention services by assessing risk factors, implementing safety measures, and connecting individuals with emergency resources when necessary
- Utilized active listening skills to create a safe space for clients to express their thoughts and emotions without judgment
- Supported clients in navigating the challenges of daily living by teaching coping strategies, problem-solving techniques, and self-care practices
- Participated in ongoing professional development activities to enhance knowledge of evidence-based practices in peer support services
- Served as a role model for personal recovery by sharing lived experiences during individual sessions or group meetings inspiring others towards their own journey towards wellness
- Served as a liaison between clients and mental health service providers ensuring effective communication regarding treatment progress or changes in medication regimen
- Cultivated relationships with local organizations focused on mental health advocacy participating in collaborative initiatives aimed at reducing stigma surrounding mental illness
Assistant Manager at Starbucks, Barista-Northfield, NJ (2016-08 – 2017-08)
- Performed front end duties, including taking drink orders, processing transactions, and providing customer service
- Assisted with supervision, hiring, and training of new employees
- Maintained inventory and cleanliness of front end and stockroom
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
