Michael Johnson

Utilized customer service skills to answer inbound phone calls and Forward calls, resolve complaints, answer questions, record messages, and maintain rapport with clients Handled delivery of legal documents to appropriate locations Completed, filed, and organized legal paperwork

Legal Secretary - Remote at Law office of Deborah Roffman-Media, PA (2017-08 – Present)

• Utilized customer service skills to answer inbound phone calls and Forward calls, resolve complaints, answer questions, record messages, and maintain rapport with clients
• Handled delivery of legal documents to appropriate locations
• Completed, filed, and organized legal paperwork
• Provided administrative support to attorneys by drafting and proofreading legal documents, including contracts, briefs, and pleadings
• Managed attorney calendars, scheduling appointments, court dates, and meetings with clients
• Maintained organized filing system for legal documents and correspondence to ensure easy retrieval of information
• Prepared and filed legal forms with courts and government agencies in a timely manner
• Coordinated communication between attorneys, clients, opposing counsel, and court personnel
• Conducted research on case law using online databases to assist attorneys in preparing for trials or hearings
• Assisted in the preparation of trial binders by organizing exhibits, witness lists, and other relevant materials

Certified Peer Support Specialist at Community Alliance-Omaha, NE (2023-11 – 2024-08)

• Provided one-on-one support to individuals with mental health challenges, offering empathy, understanding, and encouragement
• Assisted clients in developing personalized recovery plans, setting goals, and identifying resources for support
• Advocated for clients' rights and needs within the mental health system, ensuring access to appropriate services and treatment options
• Collaborated with a multidisciplinary team of healthcare professionals to coordinate care plans and ensure holistic support for clients
• Maintained accurate documentation of client interactions, progress notes, and treatment outcomes in compliance with confidentiality regulations
• Provided crisis intervention services by assessing risk factors, implementing safety measures, and connecting individuals with emergency resources when necessary
• Utilized active listening skills to create a safe space for clients to express their thoughts and emotions without judgment
• Supported clients in navigating the challenges of daily living by teaching coping strategies, problem-solving techniques, and self-care practices
• Participated in ongoing professional development activities to enhance knowledge of evidence-based practices in peer support services
• Served as a role model for personal recovery by sharing lived experiences during individual sessions or group meetings inspiring others towards their own journey towards wellness
• Served as a liaison between clients and mental health service providers ensuring effective communication regarding treatment progress or changes in medication regimen
• Cultivated relationships with local organizations focused on mental health advocacy participating in collaborative initiatives aimed at reducing stigma surrounding mental illness

Assistant Manager at Starbucks, Barista-Northfield, NJ (2016-08 – 2017-08)

• Performed front end duties, including taking drink orders, processing transactions, and providing customer service
• Assisted with supervision, hiring, and training of new employees
• Maintained inventory and cleanliness of front end and stockroom
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods

High School Diploma – Ocean City (2008-09 – 2012-06)

Degree Pending – Central Community College (2026-01)