Michael M. Clapper

Provided front-line technical support to students, faculty, and staff through the IT Service Desk. Assisted users with troubleshooting technology issues and resolving general hardware, software, and account-related problems. Delivered customer-focused support while maintaining professionalism, patience, and clear communication.

Client Support Services (CSS), IT Service Desk at Gallaudet University (2025-03 – Present)

• Provided front-line technical support to students, faculty, and staff through the IT Service Desk.

• Assisted users with troubleshooting technology issues and resolving general hardware, software, and account-related problems.

• Delivered customer-focused support while maintaining professionalism, patience, and clear communication.

• Helped improve the user experience by responding to requests efficiently and escalating issues when necessary.

• Supported school technology operations by assisting with IT-related tasks and user support.

• Helped troubleshoot devices, technical issues, and day-to-day technology needs for staff and students.

• Helped maintain a functional technology environment and supported users with computer-related problems.

• Gained practical experience in IT support, communication, and service-based technical assistance.

Bachelor of Science in Information Technology – Gallaudet University (2026)

Minor in Data Science – Gallaudet University (2026)

– University of Arkansas – Pulaski Technical College (2019 – 2022)