David G Kennedy

Compassionate and results-driven Customer Service Professional with experience providing exceptional support in healthcare, telecommunications, and customer-focused environments. Skilled at resolving customer concerns, explaining benefits and services, handling high-volume inbound calls, and maintaining accurate documentation. Recognized for demonstrating empathy, professionalism, and strong problem-solving abilities while delivering outstanding customer experiences.

Proficient in Microsoft Office, CRM systems, data entry, and multitasking in fast-paced environments.

Patient Advocate at Md Anderson cancer center (2024-01 – Present)

• Provide compassionate assistance to patients regarding healthcare benefits, insurance coverage, and appointment scheduling.

• Educate patients on available healthcare services while ensuring a positive customer experience.

• Resolve patient concerns by identifying solutions and coordinating with healthcare providers.

• Maintain confidential patient information in compliance with HIPAA regulations.

• Accurately document interactions using electronic medical record systems.

• Manage multiple priorities while consistently delivering quality customer service.

• Delivered exceptional customer service by handling high-volume inbound customer calls.

• Assisted customers with billing inquiries, account management, and service-related concerns.

• Educated customers on available products, services, and account features.

• Utilized CRM software to accurately document customer interactions.

• Demonstrated empathy and professionalism while resolving escalated customer issues.

• Consistently met quality assurance, productivity, and customer satisfaction goals.

• Consulted with customers to recommend products and services that met their needs.

• Built lasting customer relationships through exceptional communication and personalized service.

• Processed sales transactions accurately while maintaining detailed customer records.

• Achieved individual sales goals while maintaining a customer-first approach.

• Worked effectively in a fast-paced retail environment with changing priorities.

High School Diploma / GED