Michael Mapa

Results-driven Army Veteran with 15+ years of experience in operations, logistics, manufacturing, wastewater treatment, team leadership, customer service, and tax preparation. Proven ability to lead personnel, maintain regulatory compliance, improve operational efficiency, and manage equipment and processes in fast-paced environments.

Waste Water Technician - George's Inc.

(2024-01)

• Operate and maintain wastewater treatment systems and equipment.
• Collect and analyze samples to ensure environmental compliance.
• Monitor treatment processes and adjust chemical dosing for optimal performance.
• Perform preventive maintenance and troubleshoot equipment issues.

Pest Control Route Manager/Technician - Orkin

(2023-01)

• Inspect residential and commercial properties for pest activity.
• Provide compliant treatment solutions and maintain customer relationships.
• Manage service routes and ensure customer satisfaction.

Manager / Tax Preparer - ZipRefund

(2019-01)

• Prepare individual and business tax returns.
• Represent clients before the IRS and resolve tax issues.
• Advise clients on deductions, credits, and tax planning strategies.

Warehouse Material Handler / Forklift Operator - Marshalltown

(2021-01 - 2023-12)

• Operated forklifts and handled shipping and receiving operations.
• Loaded, unloaded, and moved materials safely and efficiently.
• Supported production goals in a fast-paced manufacturing environment.

Office Manager / Tax Preparer - Amigos Tax

(2016-01 - 2019-12)

• Managed daily office operations and supervised staff.
• Prepared tax returns and assisted clients with tax matters.
• Promoted services and maintained strong client relationships.

Team Leader - U.S. Army

(2008-01 - 2012-12)

• Led and trained a team of soldiers.
• Performed maintenance on military vehicles and equipment.
• Managed operational readiness, inspections, and accountability.

Business Management & Administration - Bryan University

High School Diploma - Xavier High School