Laportia Hackworth

IT and Cybersecurity professional with over 15 years of experience supporting IT infrastructure, endpoint systems, and network environments across civilian and military settings. Skilled in troubleshooting hardware, software, and network connectivity issues while supporting user access, system performance, and secure configurations. Experienced in installing, configuring, and maintaining IT systems, managing access controls, and supporting network operations using industry-standard tools and protocols.

Recognized for maintaining system reliability, supporting operational continuity, and delivering efficient technical support in high-pressure environments.

IT Field Support & Security Systems Coordinator - Delta Sheet Metal Construction

(2020-02)

• Troubleshoot hardware, software, and network connectivity issues across endpoint devices to support system uptime and operational continuity across multiple business-critical environments.
• Install, configure, and maintain IT systems including network devices, endpoints, and connectivity infrastructure across multiple sites ensuring stable and secure system performance.
• Provide technical support, user training, and preventive maintenance to improve system performance and reduce recurring issues through proactive monitoring and support strategies.

Technical Support & Security Operations Specialist - SCO Family of Services

(2014-10 - 2020-01)

• Manage user access, permissions, and system configurations to support data integrity and secure IT operations across multiple systems and users.
• Provide Tier 1–2 technical support for desktops, network connectivity, and printing systems in multi-site environments ensuring timely issue resolution.
• Troubleshoot hardware, software, and network issues while maintaining IT and security infrastructure reliability through consistent monitoring and support processes.

Signal Support Technician (Communications & IT Systems) - United States Army

(2007-10 - 2014-04)

• Install, configure, and maintain communication systems, network equipment, and IT hardware in field environments supporting mission-critical operations daily.
• Troubleshoot network, electrical, and system issues to ensure secure and continuous communication operations across multiple deployed environments.
• Train personnel on system maintenance, troubleshooting procedures, and proper handling of communication equipment following established technical and safety protocols.

Computer Information Systems - Kingsborough Community College (2025-10)

Cyber Warrior Program - Cybersecurity - MyComputerCareer (2025-06 - 2025-09)