Michael Riddle

Results-driven account management professional with a proven track record of overseeing 20+ client accounts and generating more than $2 million in sales revenue while serving in a branch management capacity. Demonstrated expertise in cultivating long-term client relationships, negotiating contracts, resolving complex issues, and aligning business solutions with client objectives to drive retention and revenue growth. Adept at leading cross-functional teams, managing branch operations, and thriving in fast-paced environments through strategic communication, operational leadership, and strong problem-solving abilities.

Account Manager - Bender Plumbing Supply - Stamford, CT

(2022-11)

• Manage a portfolio of over 20 client accounts, providing tailored quotes and comprehensive product solutions.
• Generated over $2M in sales revenue in 2025, consistently exceeding performance targets.
• Serving as acting Branch Manager, overseeing daily operations, staff coordination, and client relations.
• Cultivate and maintain strong, long-term relationships with clients through regular communication and personalized service.
• Master in-depth product knowledge, ensuring accurate advice and guidance on complex product codes.
• Drive sales growth by identifying key opportunities and addressing client pain points.
• Conduct proactive outreach to clients, fostering ongoing engagement and capitalizing on new opportunities.

Brand Consultant - Elsworth & Luxor - New York, NY

(2022-07 - 2022-11)

• Consistently exceeded sales targets through strategic client engagement and brand advocacy.
• Operated effectively under pressure, delivering high-quality results in fast-paced environments.
• Developed and delivered compelling presentations, training brand ambassadors on best practices.
• Managed marketing campaigns, ensuring alignment with client goals and market demands.
• Conducted thorough market research to optimize campaign strategies and client success.

Customer Development Representative - Power Home Remodeling - Trumbull, CT

(2021-11 - 2022-07)

• Executed door-to-door outreach in assigned neighborhoods, engaging homeowners to schedule product estimates.
• Mastered sales scripts and effectively communicated product offerings, achieving high conversion rates.
• Guided homeowners through the sign-up process, ensuring a seamless and informed experience.
• Demonstrated resilience and exceptional communication skills, overcoming objections and securing meetings.

Apprentice - Melia Plumbing & Heating - Stamford, CT

(2021-01 - 2021-11)

• Managed day-to-day business operations, including billing, invoicing, and payroll functions.
• Drafted and presented project estimates for new construction, ensuring clarity and accuracy.
• Provided hands-on support on job sites as a mechanic and assistant.
• Led a three-person crew as foreman on new construction projects, honing leadership and teamwork skills.
• Gained a deep understanding of small business operations and the critical importance of communication and problem-solving.

Tour Guide - Stepping Stones Museum - Norwalk, CT

(2018-09 - 2019-12)

• Welcomed large groups of children, ensuring their safety and engagement during their museum visits.
• Provided educational introductions and guided groups through interactive exhibits.
• Managed schedules and transitions between stations, ensuring all groups had a positive and timely experience.
• Closed the day by delivering a thank-you address, reinforcing the museum's mission and fostering memorable experiences.

Associate's Degree - Norwalk Community College