Noel Cano

Relationship-driven account management and sales professional with a Master's degree in Business Administration and over 20 years of experience building, retaining, and growing customer accounts through exceptional service, consultative selling, and program implementation. Proven track record of managing customer relationships within assigned territories, exceeding service and quality standards, and resolving concerns to enhance the customer experience. Skilled in B2B account retention, upselling, contract negotiation, and KPI-driven performance.

Valid driver's license. Bilingual in English and Spanish. Seeking to deliver world-class account management as a Key Account Manager with Cintas.

Manager in Training (MIT) - Enterprise Mobility - Selma, CA

(2022-08)

• Maintain, retain, and grow an established customer base within an assigned territory by building strong relationships with key decision-makers and consistently exceeding service expectations.
• Drive revenue growth through upselling and cross-selling additional products and services, identifying customer needs and presenting tailored solutions.
• Negotiate, draft, and execute rental contracts and service agreements, ensuring timely program implementation and customer satisfaction.
• Proactively resolve customer complaints and concerns, positioning the branch as a trusted service partner and protecting account retention.
• Track and post KPI performance metrics, preparing reports that measure account growth, service quality, and customer experience.
• Coordinate scheduling, fleet logistics, and daily branch operations, demonstrating strong organizational and multi-tasking abilities in a fast-paced environment.

Store Manager - Spacetel LLC / Cricket Wireless - Fresno, CA

(2021-09 - 2022-06)

• Grew store sales and customer base through consultative B2B and B2C selling, product recommendations, and a strong customer service orientation.
• Built and maintained customer relationships that drove repeat business and account loyalty within the local market.
• Managed inventory ordering, reconciliation, and daily deposits while supervising and coaching staff to meet sales and service goals.
• Ensured compliance with company policy and Federal, State, and OSHA regulations, maintaining accurate operational records.

Pharmacy Technician Instructor - San Joaquin Valley College - Fresno, CA

(2010-10 - 2013-11)

• Delivered curriculum and presentations to diverse audiences, demonstrating strong communication and relationship-building skills.
• Managed student records, progress documentation, and instructional schedules while mentoring students toward successful outcomes.

Senior Pharmacy Technician - Walgreens Boots Alliance - Selma, CA

(2004-04 - 2017-06)

• Built rapport with a high-volume customer base, resolving insurance discrepancies and service concerns to ensure customer satisfaction.
• Supervised staff, managed scheduling, conducted training, and administered inventory control in a fast-paced, regulated environment.
• Demonstrated accuracy, accountability, and attention to detail while managing operations and customer needs simultaneously.

Tax Examiner - Internal Revenue Service - Fresno, CA

(2000-01 - 2004-05)

• Supervised tax examiners and trained new employees, building leadership and team-development skills.
• Interpreted and applied federal regulations to process accounts accurately, demonstrating analytical ability and attention to detail.
• Maintained confidential records in compliance with federal data security requirements.

Master of Business Administration - Human Resource Management Concentration - University of Phoenix (2021-08)

Bachelor of Science - Management - University of Phoenix (2019-06)

Associate of Science - Pharmacy Technology - San Joaquin Valley College (2003-09)