Chief Technology Officer, Help Desk Manager
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Management Experience in a Career Spanning 15+ years which is equivalent to a Bachelor’s of Science Degree. Four years’ experience in a C-Suite role. (CTO)
Solid history of “hands-on” IT leadership. Successful in first to market deployments like Microsoft Teams Enterprise wide and a solid history of budgetary success. $205,000.00 annual operational cost reductions moving from an on premises VOIP to Microsoft Teams Direct Routing VOIP. Help desk management of teams as large as 17. Managed multi-state and local teams. Utilizing tools such as ServiceNow, Zendesk, Vivantio and Spiceworks.
Developer of strategic plans resulting in a redesign of data storage both local and cloud, deployment, logistics, purchasing, inventory control, asset management, change management, workflow, reclamation, license management, equipment end-of-life forecasting, and support department metrics. Cloud first design initiative.
Acted as Information Security Officer (ISO) to meet state compliance with state department of technology. Highly regulated compliance experience with regards to SOX 2, CIPA, COPPA, FERPA and HIPAA.
I have expertise in formulating and implementing forward-thinking policies for current and future systems, developing comprehensive technology roadmaps, and strategic planning. I look to integrate data to reduce redundancy and stream line productivity.
Furthermore, I am adept at assessing operating costs, productivity metrics, upgrade requirements, and other key factors to ensure peak performance of IT infrastructure and systems. I have a proven ability to coordinate the deployment of standards across the organization, ensuring compliance and enhancing security protocols. I am committed to driving innovation and efficiency in the ever-evolving landscape of information technology.
Penco Technical School - Computer Science & Operating Systems ( Trade School Certificate)
Burlington County College - Business Administration & Hospitality Management ( Associates of Science degree)
ISC2 Certificate of Completion. CC, 09/09/2024-09/09/2027 Valid.
