Michael Smith

Product manager with nearly ten years launching and scaling platform products, including a messaging API platform built from ideation to twelve million transactions per day. Experienced leading distributed, cross-functional teams through agile delivery, building product roadmaps and socializing them across engineering and business stakeholders, and partnering with legal and regulatory teams to translate external requirements into product decisions.

Principal Product Manager – Cloud and Integration at Epicor (2022-05 – Present)

• Changed the executive leadership team’s sequencing decision for a new cloud portal, presenting customer-base and pipeline analysis that made the case for delivering to Government Cloud customers ahead of Enterprise customers
• Managed Epicor’s partnership with Workato, its integration platform partner, running biweekly business reviews covering upcoming features, contract and process improvements, and joint go-to-market material, and separate biweekly technical reviews covering customer cases, support collaboration, and open technical questions
• Formed and run two customer advisory boards, using them alongside user interviews and surveys to shape roadmap priorities
• Ran customer interviews that redirected Epicor away from a planned active-active cloud and on-premise deployment model for Kinetic, which was complex to build, carried significant data reconciliation risk, and would have been costly enough to limit adoption, toward a hybrid cloud model where customers run Kinetic in a Kubernetes cluster they maintain in a location of their choice
• Spearheaded self-service tooling that let cloud customers run their own upgrades and database refreshes, cutting wait times on those activities by 95% and increasing on-premise to SaaS conversions
• Led cross-team initiatives to modernize Epicor’s cloud architecture, introducing Kubernetes, migrating to Linux, and improving system visibility, allowing the company to raise its committed SaaS availability from 99.5% to 99.7%
• Modernized customer identity and access management, introducing SAML SSO and bring-your-own-identity-provider support to streamline enterprise onboarding
• Ran sprint planning, backlog grooming, and retrospectives across distributed product and engineering teams

Technical Product Manager – APIs and Developer Platform at Sinch Digital Interconnect (formerly SAP Digital Interconnect) (2020-11 – 2022-04)

• Automated the SMS campaign registration process for A2P 10DLC compliance, reducing the timeline for registering new campaigns from 11 days to 5 minutes
• Led three development teams as product manager through ideation, requirements, prioritization, testing, and release
• Built and socialized product roadmaps with engineering and business stakeholders, aligning teams on priorities and trade-offs
• Ran user interviews and surveys to develop product requirements and validate roadmap direction
• Managed APIs for messaging products, including API definition and lifecycle management
• Coordinated the activities of globally distributed design, development, testing, and operations teams
• Mentored junior product managers

Principal Product Manager – APIs and Developer Platform at SAP Digital Interconnect (2016-10 – 2020-11)

• Led a cross-functional team of UX, engineering, and QA to launch and scale a developer platform for messaging APIs, from ideation to twelve million transactions per day and $15M in annual revenue running through the platform
• Partnered with Legal to assess GDPR impact on product design and implement the required changes
• Ran user interviews and surveys to develop product requirements
• Defined and enforced API lifecycle policy
• Ran A/B tests to reduce developer friction
• Developed strategy papers and business cases that secured continued investment in the platform

Senior Developer and Operations Analyst – EHS at SAP (2012-04 – 2016-10)

• Worked with regulatory experts and customers to build solutions for major chemical companies to manage global regulatory requirements for thousands of products
• Translated regulatory and customer requirements into technical specifications, and built and maintained the systems that delivered them

Technical SAP EHS Consultant at SAP, Newtown Square, PA / TechniData America, Wilmington, DE (2006-08 – 2012-04)

• Onboarded customers to SAP’s EHS Content Solutions and built custom solutions for unique requirements
• Worked directly with customers to scope needs, configure systems, and resolve issues through deployment

Bachelor of Science in Computer Science – University of Delaware, Newark, DE (2003)

Graduate coursework in Computer Science – University of Delaware, Newark, DE (2004 – 2006)