Michael Taylor

Dedicated, highly adaptable healthcare and security professional with over 20 years of experience in patient care, crisis management, tactical security, and field operations. Proven track record of swift emergency response, effective de-escalation, and cross-functional team collaboration within major hospital networks and corporate route environments.

Armed Constable - St. Francis Hospital - Wilmington, DE

(2025-01)

• Execute armed protection and facility patrols to ensure safety across hospital grounds.
• Manage crisis situations using tactical de-escalation techniques to mitigate active security threats.
• Draft comprehensive documentation of security incidents, safety hazards, and policy violations.
• Monitor surveillance systems and access control points to preemptively identify safety breaches.
• Provide cross-functional backup to hospital staff, clinical teams, and local law enforcement.

Emergency Medical Technician (EMT) - St. Francis Hospital - Wilmington, DE

(2022-02 - 2025-01)

• Administered life support interventions and emergency clinical care in high-pressure scenarios.
• Managed patient transport logistics, maintaining strict safety protocols during high-acuity transits.
• Executed medication interventions and clinical assistance under direct physician oversight.
• Maintained precise documentation of patient vitals, care interventions, and handoff reports.

Route Service Representative - UniFirst - New Castle, DE

(2020-08 - 2022-02)

• Managed commercial accounts, resolving billing discrepancies and building client rapport.
• Negotiated contract renewals and upsold service lines to expand regional route revenue.
• Conducted inventory audits and reconciliations to ensure exact invoice alignment.
• Operated commercial vehicles safely, maintaining rigorous daily inspection logs.

Maintenance Technician - Pettinaro - Greenville, DE

(2019-05 - 2020-08)

• Restored vacant apartments to market-ready condition through plumbing and electrical repairs.
• Resolved resident work orders regarding appliance malfunctions, painting, and carpentry.
• Executed preventative maintenance on major structural and mechanical building components.
• Managed on-call emergencies, troubleshooting urgent facility failures outside normal hours.

Transportation Specialist - St. Francis Hospital Life Center - Wilmington, DE

(2018-07 - 2019-05)

• Transported PACE passengers to medical appointments and community activities safely.
• Assisted mobility-impaired patients with specialized physical transfers and boarding techniques.
• Managed medical cargo deliveries including pharmaceuticals, meals, and durable medical equipment.
• Enforced biohazard compliance guidelines when handling potentially infectious materials.

Patient Care Assistant (PCA) - St. Francis Hospital - Wilmington, DE

(2012-07 - 2018-07)

• Delivered direct nursing care under RN supervision, identifying and meeting holistic patient needs.
• Recorded patient metrics including vital signs, weight variations, and exact fluid input/output logs.
• Reinforced discharge instructions and clinical teaching points to patients and family members.
• Earned formal recognition for outstanding initiative, bedside manner, and rapid response skills.

Patient Escort - St. Francis Hospital - Wilmington, DE

(2003-08 - 2012-07)

• Transported clinical patients and life-support assets (IV poles, O2 tanks) safely across diagnostic units.
• Audited fleet integrity for wheelchairs and stretchers to remove broken equipment from rotation.
• Awarded "Spirit of St. Francis Award" for excellence in patient service and dedication.
• Served on committees driving strategic improvements in employee and outpatient satisfaction.

High School Diploma - Delcastle Vocational High School