Michael Teague

Seeking to transition over a decade of field service experience into a remote help desk support role.

Field Service Technician - RJ Young - Jackson, TN

(2011-08 - 2025-05)

• Managed a two-state, nine-county territory (Southwest Tennessee and Northeast Mississippi)
• Managed multi-vendor corporate print environments
• Provided high-quality online, phone, and in-person technical support to customer base
• Diagnosed technical and network issues using advanced troubleshooting skills
• Maintained a 100% accurate car and office inventory each quarter
• Maintained SLA compliance in high-security environments
• Administered enterprise network configuration parameters including static IP routing, DNS configurations, and SNMP monitoring strings to maintain stable client server communication paths

Team Leader and Setup - TBDN - Jackson, TN

(2006-04 - 2011-08)

• Managed team of operators on various production machines
• Ensured efficient workflow, monitored output, and tracked progress toward production goals
• Verified product standards, identified defects, and implemented solutions to maintain quality
• Ensured team had the necessary equipment, tools, and resources to perform effectively
• Enforced safety protocols, maintained clean environment, and ensured adherence to policies

Motor Transport Operator/Refueler - U.S. Marine Corps - Iwakuni, Japan

(1997-01 - 1999-12)

• Transported equipment and troops to desired locations
• Transported fuel to various military aircraft

Jackson State Community College (2025-08 - 2026-05)

Electronics Apprentice - Electronics Technology - Tennessee Technology Center (2009-01 - 2009-12)