Field Service Technician - RJ Young - Jackson, TN
(2011-08 - 2025-05)
- Managed a two-state, nine-county territory (Southwest Tennessee and Northeast Mississippi)
- Managed multi-vendor corporate print environments
- Provided high-quality online, phone, and in-person technical support to customer base
- Diagnosed technical and network issues using advanced troubleshooting skills
- Maintained a 100% accurate car and office inventory each quarter
- Maintained SLA compliance in high-security environments
- Administered enterprise network configuration parameters including static IP routing, DNS configurations, and SNMP monitoring strings to maintain stable client server communication paths
Team Leader and Setup - TBDN - Jackson, TN
(2006-04 - 2011-08)
- Managed team of operators on various production machines
- Ensured efficient workflow, monitored output, and tracked progress toward production goals
- Verified product standards, identified defects, and implemented solutions to maintain quality
- Ensured team had the necessary equipment, tools, and resources to perform effectively
- Enforced safety protocols, maintained clean environment, and ensured adherence to policies
Motor Transport Operator/Refueler - U.S. Marine Corps - Iwakuni, Japan
(1997-01 - 1999-12)
- Transported equipment and troops to desired locations
- Transported fuel to various military aircraft
