Ryan Cannon

I have been working in IT support for the last two and a half years.

• Skilled in diagnosing and resolving hardware and software issues across desktop and laptop computers, mobile devices, and printers.
• Served as a Team Ambassador to collaborate between helpdesk associates and upper-level management to implement positive process improvements.
• Over a two-month period, led trainings and managed a team of 15 to ensure the timely resolution of all incoming written tickets.
• Recognized as the CBIZ Helpdesk Employee of the Month twice (June 2023, October 2024) for exemplary service.
• Earned 3 ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist – IT Service Management (CIS-ITSM), and Certified Implementation Specialist – Customer Service Management (CIS-CSM).

Bachelor of Science in Psychology 

Brigham Young University-Idaho

• Cumulative GPA: 3.7
• Minor in Spanish
• Served as President of the Psychology Society