I have been working in IT support for the last two and a half years.
Experience
Skilled in diagnosing and resolving hardware and software issues across desktop and laptop computers, mobile devices, and printers.
Served as a Team Ambassador to collaborate between helpdesk associates and upper-level management to implement positive process improvements.
Over a two-month period, led trainings and managed a team of 15 to ensure the timely resolution of all incoming written tickets.
Recognized as the CBIZ Helpdesk Employee of the Month twice (June 2023, October 2024) for exemplary service.
Earned 3 ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist – IT Service Management (CIS-ITSM), and Certified Implementation Specialist – Customer Service Management (CIS-CSM).
