Michael Yue

Detail-oriented professional with a Bachelor of Arts in Digital Media Arts from San José State University and experience as a USPS Mail Processing Clerk since July 2021. Brings transferable experience in customer service, mail and package processing, teamwork, communication with upper management and coworkers, multitasking, and adapting to changing daily demands. Proficient in Microsoft Office, Excel, and Adobe Creative Suite.

Seeking a Patient Access Representative position to apply organizational, communication, and technology skills to support patient registration, scheduling, and efficient hospital operations.

Mail Processing Clerk - United States Postal Service (USPS)

(2021-07)

• Process mail and packages while supporting daily postal operations and workflow requirements.
• Apply customer-service skills and professional communication when interacting with customers and colleagues, as applicable to assigned duties.
• Communicate and collaborate with upper management and fellow coworkers to support operational needs.
• Adapt to changing daily responsibilities, new challenges, and evolving workplace demands.
• Manage multiple responsibilities while maintaining efficiency and prioritizing assigned tasks.
• Work in a fast-paced environment that requires composure, flexibility, and the ability to handle stress.
• Contribute to team operations through cooperation, reliability, and attention to assigned responsibilities.

Letter Carrier - United States Postal Service (USPS)

(2020-05 - 2021-07)

• Delivered mail and packages according to assigned routes and established procedures.
• Organized and handled mail accurately to support timely delivery.
• Managed daily responsibilities independently while maintaining reliability and attention to detail.
• Communicated professionally with customers when assistance or delivery-related questions arose.
• Resolved customer’s complaints by empathy, problem-solving skills, and acknowledgment.

Bachelor of Arts - Digital Media Arts - San José State University (2019-05)

Medical Terminology AH 110 (Enrollment pending) - Ohlone College