Michaela Crane

Guide customers through the car-buying process, from initial consultation to final purchase. Conduct test drives, present vehicle features, and highlight benefits to meet customer needs. Negotiate sales, financing, and trade-ins while ensuring transparency and customer satisfaction.

Sales Representative at Classic Hyundai (2025-08 – Present)

• Guide customers through the car-buying process, from initial consultation to final purchase.
• Conduct test drives, present vehicle features, and highlight benefits to meet customer needs.
• Negotiate sales, financing, and trade-ins while ensuring transparency and customer satisfaction.
• Build long-term customer relationships, generating repeat and referral business.
• Consistently meet or exceed monthly sales goals.

Full-Time Administrative Assistant at Reins-Sturdivant Funeral Home (2025-10 – 2026-09)

• Wrote accurate, compassionate obituaries honoring the lives and legacies of decedents.
• Prepared and filed Social Security documentation following a decedent's passing.
• Completed and processed death certificates through the North Carolina Database Application for Vital Events (NCDAVE).
• Worked closely and compassionately with grieving families while assisting funeral directors with funeral arrangements and related administrative needs.
• Maintained sensitive records and handled confidential information with accuracy, professionalism, and discretion.

Firefighter at Firefighter - North Wilkesboro (2024-05 – Present)

• Respond to fire, medical, and rescue emergencies with speed, safety, and professionalism.
• Operate firefighting equipment, hoses, ladders, and protective gear to control and extinguish fires.
• Provide first aid, CPR, and medical support until EMS arrives.
• Conduct fire prevention inspections, hydrant checks, and community safety education.
• Maintain physical readiness, equipment, and vehicles to ensure rapid response.
• Collaborate with fellow firefighters and emergency personnel in high-pressure situations.

Service Advisor at Modern Ford of Boone (2023-09 – 2024-11)

• Served as the main point of contact for service customers, ensuring accurate communication between clients and technicians.
• Opened and closed repair orders, documented customer concerns, and explained recommended services.
• Prepared cost estimates, obtained approvals, and coordinated repair timelines.
• Maintained high Customer Satisfaction Index scores by delivering excellent customer experiences.
• Followed up with customers after service to ensure satisfaction and encourage return business.

Service Advisor at Classic Hyundai (2020-09 – 2023-08)

• Greeted and advised customers on maintenance and repair needs for their vehicles.
• Wrote service tickets, explained technician findings, and provided clear cost breakdowns.
• Scheduled appointments, coordinated workflow, and ensured timely service completion.
• Recommended preventive maintenance to improve vehicle longevity and safety.
• Handled warranty claims and communicated effectively with manufacturers.

Child & Youth Care Worker / Live-in Parent at Children's Hope Alliance (2019-01 – 2019-09)

• Provided care and guidance for youth in a residential setting, teaching life skills such as cooking, laundry, and responsibility.
• Served as a mentor and role model, helping youth develop positive habits and coping strategies.
• Completed nightly reports and administered medications per program guidelines.
• Created a safe, supportive environment focused on growth and stability.

Front of House Team Member at Chick-fil-A (2018-08 – 2019-01)

• Assisted guests with meal orders, provided table service, and ensured a clean dining environment.
• Delivered high-quality customer service in a fast-paced environment.
• Supported team members during peak hours to maintain efficiency.

Senior Sales Associate / Key Holder at Amy's Hallmark (2017-02 – 2017-10)

• Supervised opening and closing duties, including deposits and bank runs.
• Trained new employees and supported sales promotions.
• Assisted customers with personalized gift selections and special orders.

Customer Service & Truck Team at Pier 1 Imports (2017-02 – 2017-10)

• Assisted customers with merchandise selection and store card promotions.
• Unloaded, organized, and merchandised new shipments.
• Maintained store presentation and cleanliness standards.

Associate & Assistant Manager at Ann's Hallmark (2014-10 – 2017-01)

• Supported customers with product selection, special orders, and transactions.
• Managed inventory, entered new merchandise, and handled vendor billing.
• Led store projects such as the ornament wall and personalized book system.
• Trained new associates and supported management with daily operations.

Diploma in General Education – Great Bridge High School (2010-09 – 2014-06)