Miché Foggle

Customer Support and Operations professional with 6+ years of experience in insurance, healthcare, and CRM-driven environments. Proven ability to manage high-volume workflows, ensure regulatory compliance, and improve customer satisfaction through process optimization and cross-functional collaboration. Experienced in remote roles, team leadership, and data accuracy within fast-paced service organizations.

Hazard Insurance Processor - Assurant - Remote

(2025-08 - 2025-12)

• Process 50+ hazard insurance claims weekly while maintaining 99% compliance with company policies and regulatory standards.
• Utilize CRM systems to document customer interactions, track claim status, and improve response times by approximately 20%.
• Collaborate with cross-functional teams to streamline workflows and reduce processing delays.
• Ensure accuracy and completeness of documentation to support timely claim resolution.

Customer Service Manager - Benelynk - Remote

(2024-04 - 2024-12)

• Managed daily operations of a customer service team supporting high-volume, multi-channel customer inquiries.
• Leveraged CRM tools to optimize workflows and improve customer experience and resolution efficiency.
• Developed training materials and conducted coaching sessions, improving team productivity and service quality.
• Monitored performance metrics and implemented process improvements to maintain service standards.

Analyst, Operations Support - Evolent Health - Remote

(2022-10 - 2024-03)

• Maintained accurate member and provider data across internal healthcare systems in compliance with HIPAA requirements.
• Performed routine data quality audits to identify discrepancies and correct errors, improving data integrity.
• Supported operational teams by ensuring timely updates and accurate reporting within internal systems.

High school diploma - Trinity High School (2015-08 - 2016-01)