Michela Poppell

Experienced and trusted professional reporting to the Chief Executive Officer and C-Suite executives, with 20+ years’ experience optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Chief of Staff, January 2023 - Present

• Directs daily operations of three offices across Texas.
• Partners with senior management and investors on defining project goals and strategic plans.
• Ensures alignment of performance objectives and targets with strategic and organizational core business goals.
• Provides department leaders with recommendations and consultation to improve teamwork across the organization.

Executive Assistant to CEO & Office Manager, November 2017 – Present

• Provides executive support to the CEO for a property tax lender operating on a 55-million-dollar budget.
• Trusted confidante and daily life organizer, both personally and professionally.
• Briefing the CEO weekly with company-wide status reports from various departments.
• Project management to keep teams on budget and on time.
• Work with the CFO to create company success metrics and analyse department data against set goals.
• Authored multiple policies and process documents leading to compliance with privacy laws and data security.
• Strategizing on human resources and negotiated new health benefit plans with providers.
• Researched and implemented new payroll system, saving company over $100,000 annually with previous PEO.
• Co-led website redesign project over a 3-month period with the Marketing Director.
• Primary point of contact for all outside and inside clients prior to interface with CEO.
• Arranging and coordinating the extensive travel for the CEO, leadership team, and employees.
• Maintaining demanding calendars for all senior executive team, which includes arranging and coordinating all meetings, internally and externally, as well as teleconferences.

Masters of Philosophy, August 2004 (incomplete)

Bachelor of Science in Zoology, with Upper Class Honors, May 2001