Michele Coursey

Results-driven professional with a proven track record in supporting high-level executives. Highly skilled in organization, communication, and problem-solving. Experienced in managing calendars, travel arrangements, and facilitating seamless operations.

Executive Assistant to C-Level Executives and Vice Presidents at AvMed Health Plans (2019-01 – 2024-11)

Assisted CTO, CMO, CPO of HR, SVP of Operations, VP of Medicare Advantage, and Director OIO with executive support and operational coordination.

• Managed executive calendars, coordinated travel, and processed expense reports focused on accuracy and confidentiality
• Maintained organization charts, distribution lists, and emergency contact information
• Resolved daily operational issues proactively and effectively
• Organized department-wide meetings and events, prepared presentations and reports
• Managed department budgets
• Reconciled monthly Purchase Card charges, generated purchase orders, and maintained accounting systems
• Managed office supply inventory and supported equipment repair coordination

Assistant to CTO/VP of IT Operations + IT Department Coordinator at AvMed Health Plans (2014-07 – 2019-01)

Provided executive support to CTO/VP of IT Operations and IT Department leadership with calendar management, travel coordination, and operational support.

• Managed executive calendars and coordinated travel arrangements
• Processed expense reports with focus on accuracy and confidentiality
• Maintained organization charts, distribution lists, and emergency contact information
• Organized department-wide meetings and events
• Prepared presentations and reports
• Managed department budget
• Generated purchase orders and maintained accounting systems
• Managed office supply inventory and supported equipment repair coordination

Executive Assistant + Project Coordinator – Extended Power Uprate Project (EPU) at Florida Power & Light / Turkey Point Nuclear Power Plant (2008-02 – 2014-04)

Supported EPU Director, Project Managers, and key leadership for the Extended Power Uprate Project at Turkey Point Nuclear Power Plant.

• Managed executive calendars, coordinated meetings and travel
• Processed expense reports
• Prepared and distributed project and Fleet Status Reports
• Developed presentations for the Chief Nuclear Officer and Florida Public Service Commission
• Managed employee onboarding and terminations
• Handled office supplies and equipment
• Organized project correspondence
• Managed databases and maintained employee access systems
• Updated project activities using P6 Schedule Updater
• Certified LMS and NANTel Proctor

Executive + Event Coordinator – Healthcare GPO at VHA Mid-America (2005-05 – 2007-05)

Assisted Vice President, Managed Care Executives, Reimbursement Strategies Director, and Account Executives with executive support and event coordination.

• Managed expense reporting, accounts payable, and receivable processes
• Ensured accuracy and compliance in financial oversight
• Coordinated large-scale and smaller events, handling logistics, scheduling, and communications
• Organized executive meetings and arranged travel
• Maintained multiple executive-level calendars, prioritizing meetings and appointments
• Oversaw database maintenance and updates
• Participated in committee efforts to enhance office systems and program upgrades

Administrative Assistant + Office Coordinator – Healthcare Organization at Allina/United Hospital (2003-07 – 2005-03)

Assisted Director of Campus Services and hospital department managers with administrative support, calendar management, and office operations.

• Prepared financial, statistical, and budget reports
• Managed director's and managers' calendars
• Handled confidential office documents
• Supervised environmental services staff
• Cross-trained in conference room scheduling for the entire campus
• Performed general office duties as needed

Executive + Administrative Assistant – Home Care Services at Allina/Intrepid Healthcare (2000-09 – 2003-07)

Supported Support Quality Manager, Nursing Manager, Rehab Manager, and Facilities Coordinator with managerial support and administrative coordination.

• Scheduled visiting staff
• Created statistical reports and PowerPoint presentations
• Scheduled and prepared materials for education classes
• Managed payroll processing
• Assisted Human Resources Department as needed
• Processed confidential patient information for visiting staff

Executive Assistant + Office Manager – MediaOne Contractor at ABG Communications, Inc. (1999-08 – 2000-09)

Managed bookkeeping, payroll, and sub-contractor assignments for MediaOne contractor operations.

• Managed bookkeeping and payroll processes
• Coordinated and managed sub-contractor assignments
• Verified sub-contractor ledgers
• Composed letters, correspondence, memos
• Performed data entry

Business Management/Administration – Central Missouri State University