Michelle

Accomplished former skin spa owner and medical aesthetician with 15+ years of experience in delivering exceptional aesthetic treatments and customer service in the beauty industry. Proven track record of enhancing client satisfaction by 95% through innovative service strategies and effective team management. Expertise in advanced skincare techniques, including IPL and microdermabrasion, combined with strong sales and client relationship skills.

Dedicated to maintaining high standards of service and sanitation in all practices. Enthusiastic to share my experience and knowledge with a new facility & their clients, while growing the client relationship dynamic and increase overall business with impeccable customer service.

Freelance Makeup Artist & Aesthetician - Self Employed Contractor - Huntington Station, NY

(2023-10)

• Collaborated with clients to understand their desired look and offered expert advice on suitable styles and products
• Provided exceptional customer service by actively listening to clients' needs and preferences
• Provided professional skin and makeup services for clients on a freelance basis, including ladies night or spa luncheon facials.
• Maintained a clean and organized work area by sanitizing tools after each use and properly disposing of waste materials

Spa Owner & Medical Aesthetician - La Piele Spa - Huntington, NY

(2004-11 - 2023-09)

• Implemented customer service strategies that resulted in an increase of customer satisfaction ratings by 95 percent
• Designed and implemented visually appealing displays to showcase merchandise in accordance with brand guidelines
• Developed creative solutions for maximizing limited space while maintaining an organized and aesthetically pleasing layout
• Managed inventory levels and ensured proper stock rotation to maintain a fresh and enticing shopping environment
• Performed all medical & spa services which include: IPL, laser hair removal, micro needling, oxygen infusion, LED light therapy, Light to medium-depth chemical peels, diamond & crystal microdermabrasion, spray tan, face & body micro current sculpting, dermaplaining, & make up and brow shaping.
• Analyse skin & deliver custom facials treating acne, rosacea, sun damage & aging and prescribed home care regimen of retail products.

Lead Aesthetician/Spa Sales - Advanced Laser of Huntington & Roslyn - Huntington Station, NY

(2007-12 - 2009-03)

• Developed and implemented new skincare protocols and treatment plans based on individual client needs
• Managed a team of estheticians, providing guidance and support to ensure high-quality service delivery
• Demonstrated expertise in explaining product features, benefits, and specifications to customers
• Assisted in the setup and maintenance of product displays to attract customers' attention and drive sales
• Participated in training programs to enhance product knowledge and sales techniques for continuous professional development

Esthetician/Spa Coordinator - Vitality Spa & Fitness - Westbury, NY

(2000-09 - 2004-12)

• Aesthetician providing client services, consultation and sales including custom facials, peels, microdermabrasion, brow shaping & face waxing
• Maintained a sterile & sanitized work space & followed NYS laws
• Promoted to Spa Manager within 6 months
• Maintained a clean and sanitary work environment in accordance with industry standards and regulations

Trade school - Advanced Aesthetics; 100 hours - Atelier Esthetique Institute of Esthetics (2001-01 - 2001-01)

Trade school - NYS Licensed in Aesthetics, Makeup Artistry & Hair Removal - Gloria Francis School of Aesthetics (2000-05 - 2000-12)