Michelle Bay

Seeking a challenging,exciting position so I can utilize my skills and talent in my everyday work with my team and managers together . I would like to show my experience & what I can bring to a business and the positive potential a business can have. My clients/customers are my #1 drive ,I always want to make sure they are satisfied. 

-I posses the following customer service skills: •Handling inbound and outbound phone calls (over 100 calls a day).

•Call center experience.

•Identifying customer needs and frustrations.

•Cross-functional collaboration with teams and management.

•Computer skills, including proficiency in Microsoft Office and typing at

50 words per minute.

•Administrative tasks such as bookkeeping, accounting, scheduling,

payroll, and research.

•Experience assisting seniors and disabled adults with daily life activities.

•Fluent in Bulgarian & English language (speaking, reading, and writing).

•CPR/First Aid certified and trained in dementia care.

These skills highlight my ability to manage customer interactions effectively, perform administrative duties, and collaborate with teams to meet customer needs.